Jacques Pastry Shop - Pembroke

Just last month we got married at Dell-Lea in Chichester, NH. When we met with them they said they love working with Jacques Pastries for Wedding cakes. Our sister also just got married back in early 2022 and she too used Jacques for her wedding. We were not disappointed. The design was amazing. The taste was even better. We also had little dog figurines so our pups could be represented at our wedding. They found great spots to put the dogs on the cake. We are very happy with everything they did and would definitely recommend.

Did a tasting for our wedding cake because I love buttercream frosting. When they gave us a sliver of their cake it was moist butvthe frosting tasted like I was eating a stick of butter.i was looking for a similar frosting that my aunt used to make and it was buttercream. I asked if they had any other buttercream frosting and explained it I was told to get a cake from Market Basket. Rude people and awful frosting. We went with 3 sisters they give you full cupcakes for your tasting and the cake is moist and the frosting is incredible. They are in Dover NH. I do not and will never go to Jacques pastry shop ever again. Terrible experience and a waste of time.

Used them 3 times now. Wedding and birthday cakes. They always do an amazing job. This last time i wanted a realistic roulette table. Completely exceeded my expectations. They listened to what I wanted and focused greatly on details to make me happy. This is the greatest cake I have ever seen and got lots of compliments at the birthday party.

Very disappointed. I ordered a small cake for my wedding months in advance and did not receive the cake I ordered. No effort was made to resolve the issue. We picked it up the day before and tried to work with them to fix it but were told “ there’s nothing we can do. If you don’t like it, don’t buy it.” They showed no sympathy even when I was crying in their lobby because I was heartbroken. They had the picture that we provided on file and even pulled it up on the computer and showed us, but made 0 effort to recreate the cake. There was no communication between us and them about any questions they may have had about it, and decided to do their own design instead. We had to fix the cake ourselves the night before my wedding in order to have something presentable. All I wanted was a beautiful cake that I have seen them do in the past and all I got was tears, frustration and disappointment. The first picture is the one I provided and they had on file and the second is the one I received. Please tell me, in what land is that an exact replica of the first picture?

Their cakes are gorgeous on the outside, but the buttercream frosting is so thick and glue-like that it tastes like you’re eating lard. The entire cake was dry and flavorless. Very disappointed with the cake