Wayback Burgers - Pearl St, Groton

The owner and staff always are there to make it happen. If it’s wrong and you propose that they fix it for you. Never had a problem with customer service.

This place is disgusting. My order is always wrong or burnt. I would also like to know when the last time a health inspector visited this place. They have used utensils just sitting on shelves being used over and over again for different orders. The staff also seem like they are just out of it.

Great food, excellent service, reasonable prices. My friend had a special order on his burger and they stepped out from behind the counter to check with him for clarification on the order, rather than just making an assumption. It was impressively proactive and not the sort of thing you'd see in an ordinary fast food joint. I definitely plan on going back.

The New London Sub Base location is an embarrassment. The employees do not know how to use the loyalty program. They have no desire to move with any sense of urgency.The issue with the rewards has been ongoing for years, and I get the same response from both the location and corporate.This location needs to be fixed or closed so another fast food place with customer service and a competent staff can take its place.

The food is edible. Not something I’d enjoy eating on a regular basis. The soda was watered down. The fries were over cooked and tasteless.