Reviews - Kfc

#2 - Fast Food - Payson, Lunch, Catering

Reviews summary

Overall Total Score
3.1 out of 5
Good | 436 reviews

Reviews from various users

Restaurantji

Last update : 14.12.2023

2.6 ★ from 92 reviews
scott-blevens
14.12.2023

They wanted $20 for and 8 piece chicken sorry can't afford to eat here anymore if I can get the same thing across the street for half the price!

brooklyn-d-1
14.12.2023

The Service here is terrible. Allie was extremely rude and made me feel like I needed to be worried about spit in my food. Worth it to just go somewhere else.

addison-taylor-1
14.12.2023

It took 30 minutes for them to bring our food, then they forgot the gravy and biscuits. And it cost so much. Go to chick-fil

jasher-hilton
14.12.2023

When Dad get chickens for dinner mommy and me and Jackson just eat McDonald's food all gone still waiting order it done and when Dad come back bought chickens and straight home I like it

honeybee-judah
14.12.2023

It was the most horrible experince ever we ordered 1bucket with 8pcs Crispy chicken and when we arrive home and check it its not crispy they gave us the original and it was very saggy and looks uncooked and very greasy my husband said all of his life this was the most nasty chicken he ever ate. We still ate because paid 30bucks but would not order again.

This Payson KFC offers reliably tasty fried chicken and standout fries, with fast drive‑thru and pickup service appealing to busy families and commuters. Staff interactions are hit‑or‑miss — many employees are friendly and accommodating, though there are occasional lapses in professionalism and service consistency — and the mobile app can be unreliable. Dining room access is limited, so expect takeout. Prices are typical for a chain: sandwiches feel like good value; buckets can be costly without coupons.

Sirved

Last update : 30.05.2025

3.2 ★ from 5 reviews
heather-larsen-weed4
30.05.2025

I went there for a chicken sandwich and they were out. Agreed to get a famous bowl instead and it was like the worst thing I've ever eaten. The chicken on top was all hard and crunchy with no meat in the middle whatsoever barely any corn barely any gravy Ibasically paid five bucks for fake mashed potatoes with crunchy breading on top. Won't be going back there anytime soon. Nopride n quality whatsoever. Like they were trying to get rid of the worst chicken they had as fast as they could. It's reallysad how KFC has gone downhill. They used to be the best now they are the worst. Let's see I would rather go to Popeyes I wouldrather go to raising Cane's I would rather go to a million other places than KFC

jeff-backe-1
30.05.2025

The KFC app is terrible! It gave an incorrect time for pickup to the restaurant. That was after many attempts to try to place an online order. The staff at the restaurant, however, was fantastic! They quickly fried more chicken and filled my order despitethe online errors. Great people! Go see them! I highly recommend!

victoria-davis-rabbi-1
30.05.2025

There isn?t many places to eat here in Payson ut, but this is a quick place to get food. Their fries are always super hot and fresh! Something I love is the speed they get it out to you especially if you order through the app) also all the employees Ihave encountered are super nice!! I always am so surprised how nice they are especially compared to other places like the localMcDonald?s or Wendy?s? recommend choosing kfc over other fast food joints around.

will-fishbean-2
30.05.2025

Pretty good experience every time I eat here. Drive thru staff are always friendly and a listen to what I ask for. It's KFC, so it is expensive, but the chicken sandwich is really good. Large enough that I feel the value is there enough I have nocomplaints. I don't order meal buckets unless I have a coupon. It's just too expensive to feed my whole family.

trevor-bramwell
30.05.2025

Place an order at the drive-thru and wasn't told there was going to be a wait until after I paid. I was instructed to park up front and they would bring the food out. After waiting 20 minutes no one came. I went inside to ask for a refund and none of theworking employees could give it. So I left needing to go to an appointment with no food and they kept my money. Enjoy my free$15

Int Restaurants

Last update : 16.07.2023

3.5 ★ from 339 reviews
keith-79
16.07.2023

I'm really tired of Covid, but I appreciate the restaurant's commitment to safety. We didn’t realize that the dining area was closed until we got inside; they only offer pickup, except at the drive-thru. The manager was very accommodating and made sure we were taken care of, even though we would have opted for the drive-thru. Excellent service, and thank you for your assistance!

neale-1
16.07.2023

I always enjoy KFC's chicken; it's fantastic! Their new fries are absolutely incredible—honestly, I can’t believe how good they are. In my opinion, they’ve completely dominated the competition with these fries. The KFC near my house has a wonderfully accommodating and friendly staff. They engage in conversations with customers, which is really nice. It adds a great touch to the experience when you’re having your food made for you and receive such warm interactions.

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