Ihop - Full Menu

I ordered the patty melt, but the cheese still had some paper on it. There were five of us in our group, and we waited over an hour to be seated, despite many e... read more I ordered the patty melt, but the cheese still had some paper on it. There were five of us in our group, and we waited over an hour to be seated, despite many empty tables. Only two of us got our correct orders, and nobody came to refill our drinks.

In our case, we waited 35 minutes without anyone taking our order, despite there being only four occupied tables. This was at 1:05 PM on a Tuesday afternoon, so... read more In our case, we waited 35 minutes without anyone taking our order, despite there being only four occupied tables. This was at 1:05 PM on a Tuesday afternoon, so it wasn’t exactly busy. I don’t understand what excuse they had for the long wait and for completely ignoring us. Having worked in the restaurant industry for ten years as both a Manager and General Manager, I have a good understanding of what should be expected in such situations. The lack of leadership and management was evident here. There were four waitresses on duty, and our visit on June 28th, 2022, around 1:40 PM, will be our first and last. After twenty minutes, I approached the manager to ask why we had been waiting so long without anyone taking our order. The waitress didn’t have an answer and pointed out the manager to me, who was informed that we had been sitting there for 35 minutes with no service. The manager simply replied, “No way!” and that was it. I asked if that was all she could say, and at that point, it became clear why this place had so few customers. In the end, all four of us decided to leave, and the manager didn’t utter another word to us. It was a frustrating experience overall.