Dunkin' - Passaic
Dunkin'
Description
Despite its recognizable brand, recent visits to a local Dunkin' Donuts reveal significant shortcomings. Customers frequently report issues with the drive-thru service, noting unhelpful staff attitudes and order inaccuracies. Mobile on-the-go orders often lead to extended wait times, with several customers experiencing lost orders. Quality concerns extend to the menu, particularly the iced lattes, which have disappointed many patrons. Nostalgia for the diverse donut selection of the past adds to the dissatisfaction, as the modern experience fails to meet the expectations set over 25 years ago. Many are now seeking alternatives, driving further for a better experience.
Images
Feedback
This particular Dunkin' Donuts location offers outstanding customer service, though I'm not particularly fond of their coffee. I frequently find that my orders are incorrect, but the staff is consistently ready to address any errors. Additionally, there is ample parking since the restaurant is situated in a parking lot alongside other shops.
This restaurant is disappointing. The food is not good, so I wouldn't recommend visiting it.
Overall, the experience has been quite positive. However, I noticed that most of the donuts are usually sold out by the evening. The place has a nice atmosphere and feels quite fancy. I would likely recommend it!
The woman at the drive-thru often has a poor attitude, frequently makes mistakes with orders, and only provides receipts when requested. While there are many Dunkin' locations nearby, this is the only one with a drive-thru. The staff, particularly the drive-thru employee, could benefit from improving their customer service.
They consistently have problems with mobile on-the-go orders, causing me to wait longer than customers who order in person after me. They've lost three of my orders. Their iced lattes are awful—I have no idea what I was served, but it definitely wasn’t a latte. Although I work just a block away, I’ll be driving to the Dunkin in Wallington from now on.
FAQ
More information
QR-Code for the menu
