Dunkin' - Passaic
Dunkin'
Description
At this restaurant, customer service appears to be a significant concern. Patrons have reported unfriendly interactions with staff and a lack of resolution to issues, such as unavailable orders and unreturned calls. One customer encountered a disturbing situation involving an individual displaying erratic behavior, which was not addressed by the staff. Inconsistent communication and a failure to manage online orders have left guests frustrated and disappointed. With many vowing never to return, it is clear that the establishment needs to prioritize staff training and improve its overall customer service experience to regain clientele trust.
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One of the young female employees literally just let the door shut in my face TWICE. I don?t expect special treatment, but she knew I was right behind her so a little common courtesy would?ve been nice.
I love my ice coffee that’s made up of 50% ice, said no one everrrr
The cashier was unfriendly and there was a young man with mental health issues who was cursing and behaving irrationally. No staff member asked him to leave. I will not be returning to this restaurant.
No one ever said they enjoy their iced coffee when it consists of 50% ice.
The staff at this restaurant was incredibly rude. I placed an order through the app, but when my family went to pick it up, we were informed that it had already been collected. When I tried to call the store, they hung up on me and ignored my calls. When I went in person, they told me there was nothing they could do and instructed me to return the next day at 5 AM to speak to the manager. It's clear that the employees need better training and, most importantly, education. Their attitude suggests a lack of professionalism.
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