A&W - Pasco

If I could give negative stars, I absolutely would. To start, we had to repeat our order three times at the ordering box, twice at the window, and once when a s... read more If I could give negative stars, I absolutely would. To start, we had to repeat our order three times at the ordering box, twice at the window, and once when a staff member came out to check on us in the parking lot. We paid at 8:15 PM, yet six customers who arrived after us at the drive-thru received their food before we did. After we paid, we were informed that it would take four minutes for the chicken to cook for our sandwich. After waiting patiently outside, I went inside at 8:48. Unfortunately, none of the staff greeted me when I entered. The woman who eventually brought our food was completely un apologetic about the long wait and became confrontational when I inquired about our order. She insisted that she had mentioned it would take four minutes for the chicken, but we had actually been waiting for 33 minutes. I pointed out that they had served at least six customers who came after us. In response, she simply handed us our order, but our drinks were missing. When I brought this to her attention, she rudely retrieved them for us, and they were only filled three-quarters of the way. There was no kindness or apology, just poor service, an extended wait, and our food was both burnt and cold.

Horrible food and pricing. Poor service and poor bathrooms read more Horrible food and pricing. Poor service and poor bathrooms

I literally was shocked to see no one at this restaurant, I thought they were closed. I had been craving the signature A W Rootbeer I pd over $8.00 for a gallon... read more I literally was shocked to see no one at this restaurant, I thought they were closed. I had been craving the signature A W Rootbeer I pd over $8.00 for a gallon and they gave it to me in 2 plastic Kentucky Fried chicken bag containers and I brought it home it tasted flat. This is the 2nd time that I have gone there in 2 years and now I remember why I don't go. The last time I went the food was crappy and cold. You would think that since it's not food it would of been ok. Now I know why they don't have customers, bad food and service. They lost me for good!

Always loved A&W! Good burgers and the best root beer ever! read more Always loved A&W! Good burgers and the best root beer ever!

Clean restaurant. Staff is pleasant, patient helpful. Food is tasty the Root Beer tastes like the Root Beer of old...delicious! read more Clean restaurant. Staff is pleasant, patient helpful. Food is tasty the Root Beer tastes like the Root Beer of old...delicious!