Panera Bread - Parsippany-Troy Hills

The Fuji Apple Cranberry With Guarana Caffeine was refreshing but the Sandwich and Soup/Mac the soup was good even though the sandwich was just okay.

I ordered 2 bowls of soup and there're barely anything in it. These are not not $10.49 per bowl. Total ripoff!!!

I'm posting this review because it's the second time it's happened to me. Check your food before you leave the drive thru. When I called the manager to express my frustration he seemed not to care.

A cafe refuses to cut a bagel in half for a customer This Parsippany Panera cafe has issues, The manager will argue with you, we do not cut bagels for customers; it 's Panera store-wide policy , and we are trained with this policy. While we askedif there was a written policy (document or poster anywhere in the store), they failed to provide one for us. She asked us tocall Panera or Manger; they will tell you the same thing. She added, We are in business for bakery, we are not cutting bagelfor customers, sometimes, we are busy, we do not do that On weekdays, we always have coffee there, and we decided to grab abagel for breakfast and drive to work. a half-sized bagel will be easier for us to have while we are in the car. We wereordering online and filled the special instruction field with Please cut the bagel in half and with a plastic knife Theynot only refused the cutting but also gave us a spoon instead of the knife (to spread the butter we ordered , Just like othercustomer states in the reviews, this cafe does not willing to address customer 's reasonable requests, instead, use 'policy ' tofighting with clients. We then called Panera customer service; the customer service Rep said they were sorry about whathappened in Parsippany and offered us 4 bagels for compensation (which does not address the issue), and the customer service didmention there is no such no cutting bagel in half policy . I visit this cafe a lot (almost every day), and there are timesneed to remind them the coffee is out. The manager 's focus is not taking their service to meet their brand standard. Instead,they spend time fighting with customers like you. We tried another cafe nearby(Handover), same online instruction; they didhelp us to cut the bagels. And we asked if this type of service is a one-time courtesy thing. The staff says, it 's a normalrequest. You are welcome to be here. In the end, I lived in Parsippany; I wanted proper service in my tow

Nice staff. Clean. Sandwiches without bread behind the counter ask stacked on top of each other. In cold area . Just didn't seem a way to keep good poisoning down.