Reviews
What Kimberly Wiza likes about Dunkin':
I absolutely love Duncan! The service is incredibly fast and efficient; I hardly have to wait to place my order and be on my way. I usually stop by every morning before work. View all feedback.
What Marwa Omar doesn't like about Dunkin':
I had a very disappointing experience with the customer service here. When I arrived at the window, I noticed that my coffee was made incorrectly. Instead of remaking it, the barista simply heated up the iced latte she had prepared. Additionally, they used the wrong type of milk. When I finally took a sip of the hot latte, it was cold. I went back inside and asked her to remake it. She did, but when she handed me the... View all feedback.
Reviews from various websites
Terrible customer service. I noticed they made my coffee wrong once I got to the window so the claimed to fix it by basically heating up the iced latte she init...
read moreI would always give this location 5 stars, it’s the one I stop at in the morning to treat the kids to a donut before school every few weeks. The staff is always...
read moreI went through the trip three times a week for about a month early in the morning. they never had great customer service skills, but one day I ordered a simple...
read moreTerrible journey through waiting times. I waited 40 minutes for a big hot chocolate. it was called water cup and it tasted like hot chocolate watered. the worke...
read moreThe service was shockingly slow. It took over 45 minutes to prepare two sandwiches, despite the fact that there were at least seven different employees on-site,...
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read moreI returned a few more times at the same early morning hour, ordering the same thing. However, the staff now remain silent, giving me dirty looks and practically...
read moreI decided to give the place another chance and ordered an iced caramel coffee. Unfortunately, the bottom was just a layer of caramel and sugar that hadn’t been...
read moreI had a very disappointing experience with the customer service here. When I arrived at the window, I noticed that my coffee was made incorrectly. Instead of re...
read moreEmployees here really don?t care. There was a line around the building in drive-thru and when we went in there was only one other customer in the store. We had...
read moreWent through the drive-thru just to get a quick small coffee. The place was empty, only one car at the location just at the check out window, no one waiting to...
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