The Orange Lantern - Paramus

Let me first say that the food here, for the most part is fantastic. But that's when they get the order right! My friend and I were in the Orange Lantern several times. Always happy with the food and service. Last Saturday evening we ordered dinner with 1 lb. Going from wings. I come home and open the command and the wings had no sauce on them. Usually the order is overflowing with sauce. I called a simple question. Can I pick up a sauce? The waitress who was on the speaker phone starts to argue with me that the sauce is in the wings! (What happened to the customer is always right? Then she asks me if we try the wings? My friend says yes, and there is no hot sauce! Then I hear the cook in the background with me fighting over sauce on the wings?? All I wanted was more sauce!!! At this point we hang up and now wasted 10 minutes trying to get some extra sauce! At this point my food is cold and everyone in my house is mad! Including children! In... I grab the wings and go back to the bar and ask you to talk to the manager. FRANK, the manager, was very understanding and excused. He made a new order of wings and said the next time you come, I will take care of your tab. He told me that and my friend on the phone. I was very worthy and was glad that my friend would actually talk back. We returned this Saturday night. I let them know Frank would force us. I asked if I could see Frank, but apparently he's very busy at 6:00 on a Saturday night with no one in the bar. We order wings, a pizza with 2 punches, frits and a burger. I ordered a drink for which I paid more than much. My friend asked if they had a turkeyburger by chance? The waitress disappeared and never came back. I had to get up physically and hunt them down to find out that the answer was no. Wings and burgers come out... where is the rest of the food??? I'm waiting patiently with my girlfriend for her food to come out. Now the food is cold and here comes her pizza. Only 1 of the 2 toppings is on the pizza!! Seriously? Then the waitress disappeared again! I couldn't find her! The friend's drink was empty. Tired waiting... I'm going to the bar for a refill of Diet Coke. The bartender asks me for $3 for the drink! Are you serious? I need a refill and don't find our waitress! At this point, I'm ready to go. Waiting and waiting and waiting for our waitress to show up. She's bringing our check and the only thing on the check was the wings??? Are you serious? You screw up our order... that I serve my own table... and insulted injuries only comp $9 for the ruins of my Saturday night a week ago?? Only so you know the waitress who served my table last night is the same who argued on the phone the week before. Thanks again FRANK for another Saturday night for me and my family! So here is the Takeaway... if you want your food right, the actual service of waiting staff and management that keeps their word... not here!!!!

Still say OL has best chicken Caesar salad in NJ. Staff is always attentive. Always a great vibe. The Richie Ranno band had a great play list. Richie was in Looking Glass band which had the hit song Brandy.Food: 5/5

First time here. The band was top notch. The darts area was cool. Beers were reasonably priced. Vibe was there and people seemed to be truly enjoying the scene. Not sure it was my type of crowd but I appreciated it.Atmosphere: 3/5

The best. Open since 1933. 33 Skidoo. Gonna close operations soon. At least I made it to the stageFood: 4/5

My wife and I went here for the toys for tots. While dropping off our treats for the little ones, we decided to eat there. While it did sound like a good idea, we stayed. While waiting for the people behind the bar to acknowledge us, it did take several minutes for them to come. After we mentioned it was our first time there the person did offer us some beverages. After we got the beverages it was about 15mins before the person came back to take our orders. While the staff is great their attention to new customers needs to be revisited. It felt like the “normal” customers that are there very often we serviced faster than we were. Sandwiches were great and the drinks well they weren’t bad, I ordered a Malibu bay breeze and it was mostly juice I didn’t even taste the alcohol even though it is a soft drink. App was good chicken fingers. Entree was delicious but could use more of a side and less expensive. Fries were an extra $3