Masi - Panama Punta Pacifica

The food was excellent especially for a hotel restaurant! The ceviche was so good as were the prawns. My cocktail, Mangor’d was great a good price! read more The food was excellent especially for a hotel restaurant! The ceviche was so good as were the prawns. My cocktail, Mangor’d was great a good price!

Food is always good, fresh and hot at Masi. We love the service and the staff are always friendly and hospitable. Prices are moderate. read more Food is always good, fresh and hot at Masi. We love the service and the staff are always friendly and hospitable. Prices are moderate.

The food was excellent. Had ceviche which was a good portion. Also had twin lobster tails which were prepared well and tasted great. Very good value for the mon... read more The food was excellent. Had ceviche which was a good portion. Also had twin lobster tails which were prepared well and tasted great. Very good value for the money. Service was excellent. Ate outdoors and had a nice view. One guest was gluten free and had no problems.

Wow worst service of almost anywhere I have ever eaten. Waiters were on their phones or chatting with each other instead of helping diners (and by diners I mean... read more Wow worst service of almost anywhere I have ever eaten. Waiters were on their phones or chatting with each other instead of helping diners (and by diners I mean us because there were only 2 tables of people at the restaurant). Couldn't answer any of our questions about the food and took so long to bring the bill even when asked twice that we almost walked out without paying. Food was ok.

Wonderful experience at Masi. We stayed at the JW for a week so had breakfast daily at Masi. We also had lunch, and dinner a few times. The breakfast buffet was... read more Wonderful experience at Masi. We stayed at the JW for a week so had breakfast daily at Masi. We also had lunch, and dinner a few times. The breakfast buffet was great. Fresh juices, fruits and delicious breakfast items. I won’t waste your time telling you about all the items available, they were all great. Let’s get to the star of the show. SERVICE! The employees there are all so welcoming, and accommodating. Amelio was WONDERFUL. We sat with him for breakfast our entire stay. He only needed one day to remember our names, how we liked our food, and drink preferences. I’m sure he served dozens of people daily, so this shows how good he is at his job. He knew when to step in and hold a great conversation, but could also tell when we were having a business discussion and would clear tables quietly and quickly. This is the type of employee that makes a business successful. If Masi was my business, all new wait staff would have to train with Amelio. By the time we left it felt like we were saying goodbye to an old friend. Definitely visit Masi for some wonderful food, we didn’t have a bad meal there. But when you go, make sure to ask for our friend Amelio. Honorable mention. Hasel at reception was very sweet and welcoming. The perfect person to have greet, and help guest as they enter the restaurant. Very accommodating, and proactive. After our first day she remembered our names, where we liked to sit, and that Amelio was our guy. She took the time to ask how our stay was, and how our daughter was enjoying herself. Definitely the type of employee that should be recognized. I don’t remember the other employees name but he was a big guy that worked with Amelio. Those guys were like a well oiled machine. Stepping in to help each other out. We watched as these guys made busy times look like easy work. Many thanks, Elliot