Dunkin' - PALMYRA

This restaurant is chaotic and extremely disappointing. We have been let down every time we have visited, from the poor service to the stale donut selection. Sa... read more This restaurant is chaotic and extremely disappointing. We have been let down every time we have visited, from the poor service to the stale donut selection. Save your money and time and steer clear of this place altogether.

Under new management. So apparently new owners have taken over. And as a regular customer I expected some growing pains during the transition which there were s... read more Under new management. So apparently new owners have taken over. And as a regular customer I expected some growing pains during the transition which there were some and continues to be (i.e. the lobby is closed, drive thru only) but, this is the longest stretch with them that I've had with no complaints. The coffee has been made right (they never could get the sugar machine to work right, now it seemingly works well). The staff genuinely seems to be taking customer service seriously. As a lifelong customer of Dunkin' I am happy with the direction things are going and have been finding myself making more trips. Best wishes to the new owners and after the transitional growing pains, I'll be happy to come back to give the 5 star review.

My experience this morning was awful... Poor customer service. Are people even trained in customer service anymore?I pull up to the window and ask for my latte... read more My experience this morning was awful... Poor customer service. Are people even trained in customer service anymore?I pull up to the window and ask for my latte to be filled to the top, before I could finish this employee rudely talks to me in a child like manner and says I can not fill it to the top because she could get sued and she does not have time or money to get sued. By this time I pulled off because I don’t have time to talk to people who cannot effectively communicate.As a business owner I understand about being sued. What I was trying to explain before I was rudely interrupted is that when I get my small latte by the time the bubbles settle my cup is half way full. It is not near the line inside the cup. If I am paying $5 for a latte I expect it to be full and great customer service.Dunkin in Lake Monticello does not meet my expectations . To all my staff and fellow co-workers DO NOT go to this Dunkin by Lake Monticello we work too hard for poor customer service!

Just moments ago, I was at the drive-through ordering, which took about five minutes and involved repeating my order several times. I requested two medium caram... read more Just moments ago, I was at the drive-through ordering, which took about five minutes and involved repeating my order several times. I requested two medium caramel lattes—one with an extra shot of espresso, lightly sweetened with whipped cream, and the other a medium caramel latte, extra sweet. Unfortunately, we got neither sweetness nor caramel in our drinks. The lady at the window suggested that we should have asked for four or five sugars. An apology would have made a big difference; we had been patient and polite until she implied that we had ordered incorrectly. I clearly stated what I wanted several times to the guy on the mic. He was new, and we were trying to be understanding, but there's no reason to treat customers this way!

This restaurant had an unusually high number of flies—far more than you'd expect. I went in and ordered a coffee with cream and sugar. After I paid, they offere... read more This restaurant had an unusually high number of flies—far more than you'd expect. I went in and ordered a coffee with cream and sugar. After I paid, they offered me a coffee with cream and Splenda that someone else had left behind. Why would I want that? I can see why there are complaints about the drive-thru; when I left, the same cars were still parked in the same spots as when I first arrived to get gas at the adjoining station.