Red Lobster - Oxnard

We made a reservation on OpenTable, but upon arrival, we were informed that there was no reservation system in place and we were just required to inform the sta... read more We made a reservation on OpenTable, but upon arrival, we were informed that there was no reservation system in place and we were just required to inform the staff upon arrival. We were told there would be a 15-minute wait, although there were many parties waiting and plenty of empty tables. Some other parties waiting had checked in on a red lobster waiter list and set themselves in line, seating before us despite arriving after us. After waiting for 40 minutes, we found the portions to be ridiculously small and overly salty. The option to create a custom selection with various fish and scallops for those with dietary restrictions was no longer available. The salad portion was disappointingly small. We were left feeling let down and decided we would stick to Red Lobster next time, where they honor reservations made through OpenTable. It was also concerning to see no one wearing masks, despite a sign claiming they were taking precautions for customer safety. The hostess was unhelpful and there was disorganization when it came to orders being picked up.

It took a while to be seated, but the food was delicious and the service was excellent. read more It took a while to be seated, but the food was delicious and the service was excellent.

First of all, our server Cindy was excellent. She was very kind and promptly resolved the issue we encountered. I chose items from the '3 from the sea' menu, in... read more First of all, our server Cindy was excellent. She was very kind and promptly resolved the issue we encountered. I chose items from the '3 from the sea' menu, including the Caesar salad, crispy coconut shrimp, and Atlantic salmon with mashed potatoes and steamed broccoli. All of which were quite good. Unfortunately, the quality check for the two main lobster tails we ordered was lacking. While one was perfect and delicious, the other was shriveled, brown, and had a unpleasant odor. However, they quickly replaced it with a new one. Overall, it wasn't a bad dining experience and I still enjoyed my meal despite the issue with the lobster tail.

This location was incredible, offering delicious food and excellent service. It's a true icon that continues to thrive. read more This location was incredible, offering delicious food and excellent service. It's a true icon that continues to thrive.

The lack of staff was noticeable during my visit. The table I was seated at had not been properly cleaned beforehand, and I had to sit across from a dirty table... read more The lack of staff was noticeable during my visit. The table I was seated at had not been properly cleaned beforehand, and I had to sit across from a dirty table for 45 minutes. When I left, it still hadn't been attended to.