Reviews - Panera Bread

I was so disappointed in the food that was delivered. The 1/2 steak and cheddar sandwich was a joke! It was so flat I couldn't even tell what was inside except... read more I was so disappointed in the food that was delivered. The 1/2 steak and cheddar sandwich was a joke! It was so flat I couldn't even tell what was inside except for 2 small pieces of beef sticking out. Both pieces of bread were literally closed. Obviously,the portion sizes have been drastically cut while prices have risen. The almond chicken salad 1/2 sandwich looked fine withlettuce and tomato sticking from the bread. Chicken salad tasted good but, again, portion size had been cut. The salad did noteven cover the entire bottom half of the sandwich. Turkey chili tasted delicious but it was difficult to find any ground turkey.It was all beans. 2 pieces of baguette were put loose in the large paper bag. They were not wrapped nor placed in acontainer. The $7+ drink I ordered was not delivered and yes I am getting a refund for that through Grubhub. Flatbread pizza wasthe only part of the dinner we enjoyed. $51 spent (not counting the beverage refund) and such a disappointment! Not the Paneraof a year or so ago. Not sure if I'll ever return. I gave this food 2 stars and yet after I posted it showed 4 stars with anumerical value of 3.8???????? So I edited and added this.

Keke Jackson is the best Panera manager I have had the pleasure of meeting. Our group stopped on our way to Army National Guard training and she gave us the bes... read more Keke Jackson is the best Panera manager I have had the pleasure of meeting. Our group stopped on our way to Army National Guard training and she gave us the best customer service. Her professionalism and customer care were beyond reproach. We will becoming back just to see her again!

The general manager Ms. Jackson made my visit here at Oxnard?s The Collection Panera Bread such an amazing experience. She was professional and always smiling t... read more The general manager Ms. Jackson made my visit here at Oxnard?s The Collection Panera Bread such an amazing experience. She was professional and always smiling the best Panera Bread I have ever been to!

The general manager KeKe Jackson was an absolute pleasure. This beauty not only provided excellent customer service but she was full of personality! Her speed o... read more The general manager KeKe Jackson was an absolute pleasure. This beauty not only provided excellent customer service but she was full of personality! Her speed of service and attention to detail made the visit of my friends and I extremely memorable. 10/10

Keke do you love me, are you riding, say you will never ever leave panera! We loved Keke J. The general manager. She treated us so well, made sure we used our f... read more Keke do you love me, are you riding, say you will never ever leave panera! We loved Keke J. The general manager. She treated us so well, made sure we used our food came out hot and brought us a treat, and she's not bad on the eyes either! They are lucky tohave you

Not location specific but overall customer service. I reached out due my husband purchasing the year membership for sip club, but them closing ventura location... read more Not location specific but overall customer service. I reached out due my husband purchasing the year membership for sip club, but them closing ventura location (IN OCTOBER). The other locations are not in convenient location for the membership to get any use. Well customer service went on to falsely accusing him using the membership at two locations at two different locations in December. When I said that is absolutely not correct, how could have he used it at the closed location, they gave a very generic response of sorry you had a bad experience, franchise team will reach out. This was over two weeks ago and no one has reached out since then. Obviously they don't care about their customers to be falsely accusing then handing it off to this ghost team to get rid of the problem.

This Panera may seem small at first glance, but it actually offers plenty of space. There are a few power outlets available, and the Wi-Fi is reliable enough fo... read more This Panera may seem small at first glance, but it actually offers plenty of space. There are a few power outlets available, and the Wi-Fi is reliable enough for browsing the internet. The staff is courteous and attentive, consistently keeping the area clean.

The staff at this restaurant is exceptionally friendly and efficient. I particularly enjoy their salads and sandwiches, and my favorite is the Green Goddess Cap... read more The staff at this restaurant is exceptionally friendly and efficient. I particularly enjoy their salads and sandwiches, and my favorite is the Green Goddess Caprese Melt on a toasted baguette. Everything is freshly made with high-quality ingredients.

They consistently forget items from my order, even when the restaurant isn't busy. I've had enough of this place. read more They consistently forget items from my order, even when the restaurant isn't busy. I've had enough of this place.

Disappointing Experience at Panera Bread Missing Items and Inadequate ResolutionMy recent visit to Panera Bread at The Collection in Oxnard left much to be desi... read more Disappointing Experience at Panera Bread Missing Items and Inadequate ResolutionMy recent visit to Panera Bread at The Collection in Oxnard left much to be desired, resulting in a frustrating experience. Here's a detailed account of the issues faced during this visit: Issues Faced: 1. Missing Items in Order: The initial order included only one bread bowl, one bread, one sandwich, and two bags of chips, despite the purchase of two sandwiches. This oversight caused inconvenience and disappointment.2. Ineffective Communication: When reporting the issue to the staff over the phone, there was a lack of effective communication. The employee failed to provide a name and suggested a return to the restaurant for a fresh sandwich without offering any compensation for the inconvenience.3. Incomplete Resolution: Upon returning to the restaurant, the promised sandwich was not ready, leading to additional wait time. To further complicate matters, upon checking the bag, it was discovered that only the sandwich and another bag of chips were included, lacking any compensatory items.4. Inadequate Compensation: The staff failed to provide any form of compensation for the inconvenience caused by the incorrect order, the need for a return trip, and the subsequent delay in enjoying the purchased items.5. Quality Compromised: The need to reheat the food at home due to the extended commute resulted in a compromised dining experience with cold food. Conclusion: This experience at Panera Bread was marred by poor attention to detail, ineffective communication, and an inadequate resolution process. The overall quality of service and customer satisfaction suffered significantly. Recommendation: Based on this experience, it's suggested that Panera Bread at The Collection in Oxnard reassess its order fulfillment processes, enhance communication with customers, and consider offering appropriate compensation in situations where mistakes are made to ensure a more positive customer experience.

Conveniently located in the Collection, right off the highway. Service is ok. There’s a good variety of options. Food is average. But if you’re looking for some... read more Conveniently located in the Collection, right off the highway. Service is ok. There’s a good variety of options. Food is average. But if you’re looking for something relatively healthy and different to eat, particularly sandwiches and soups this is a good option. Mediterranean bowl was decent. Chipotle avocado sandwich was pretty good.

Been a while since I've visited Panera and missed the bagels, they smelled so good especially after toasted and with a heaping pile of cream cheese just pure bl... read more Been a while since I've visited Panera and missed the bagels, they smelled so good especially after toasted and with a heaping pile of cream cheese just pure bliss! Opted for text messaging to let me know when order is ready for pickup, this works great if you're not in a hurry! Tue's baker's dozen for the win! . . . Original review: Improvement can be made toward the rapid pickup service most of the times, my order is not ready and it's usually a cookie or something that doesn't require any preparation.

The food at this restaurant is very delicious. However, my order was made incorrectly once, but the manager apologized and offered me a refund. It is important... read more The food at this restaurant is very delicious. However, my order was made incorrectly once, but the manager apologized and offered me a refund. It is important for people to be mindful that others may have food allergies or dietary restrictions. The system at the restaurant seems a bit disorganized, with no proper greeting possibly due to understaffing. The staff could benefit from being more attentive and improving their listening skills. There may be some issues with management and employee morale, but I appreciate Panera Bread overall. Mistakes happen, and I do not expect perfection. Thank you for your service.

The service was outstanding, and breakfast was delightful. read more The service was outstanding, and breakfast was delightful.

I had a wonderful experience at Panera Bread! The fresh food was excellent, and the service was outstanding. My friends and I thoroughly enjoyed our lunch today... read more I had a wonderful experience at Panera Bread! The fresh food was excellent, and the service was outstanding. My friends and I thoroughly enjoyed our lunch today. I ordered the Turkey/Swiss sandwich and couldn't resist trying the Chocolate Duet sandwich cookie for dessert. It was indulgent and delightful from the very first bite! The menu has so much to offer!