Bremberg En Congrescentrum

If you booked and paid for a room, that means nothing. You may be denied check-in without compensation. read more If you booked and paid for a room, that means nothing. You may be denied check-in without compensation.

It was a complete disappointment and shocking treatment of guests! They refused to check us into a room that had been booked in advance and paid for in full, an... read more It was a complete disappointment and shocking treatment of guests! They refused to check us into a room that had been booked in advance and paid for in full, and at 11 p.m. simply sent us to another city—to a cheap, dirty hotel that smelled of rot! No compensation, not even an attempt to offer similar conditions! This is absolutely unacceptable for a hotel that positions itself as a place with a certain level and reputation. Imagine: you arrive late at night after a long day, confident that you have a paid room — and the staff at the Bremberg Hotel inform you that you will not be checking in. They simply put you out on the street at night, forcing you to drive another 30 minutes on the highway to another city. But the most upsetting thing is where they sent us. Instead of the promised clean, cozy room in a well-kept hotel near the forest, we ended up in a cheap, gloomy, damp hotel with a heavy smell of mold and rot. The room was cold, windowless, dirty, and everything in it was disgusting and repulsive. And the owner was drunk, dirty, could barely speak, and was staggering around! We spent the night there, feeling not like tourists, but like people who had been deceived and humiliated. We left as if from a nightmare, afraid of catching something dangerous. It was our last stop on vacation, and it completely ruined the whole trip. We returned home exhausted, upset, and disappointed, as if the entire vacation had been wasted. As a result, we lost not only money—the hotel they offered us was cheaper and didn't include breakfast—but also the most important thing: the experiences, atmosphere, and level of comfort that we had so carefully selected for our family vacation. The Bremberg Hotel showed complete disrespect for its guests. If you value your nerves, comfort, and basic human decency, stay away from this place!

We booked and paid for a room. Upon arrival at the hotel, we were told that we would not be accommodated. We were offered to go to another hotel in another city... read more We booked and paid for a room. Upon arrival at the hotel, we were told that we would not be accommodated. We were offered to go to another hotel in another city. No explanation, no apology, no compensation.