Haduloha Biergarten Otterndorf

We 've never experienced anything like this before!!!! We were there today. A flyer advertised a large Christmas buffet, explicitly stating that there would be... read more We 've never experienced anything like this before!!!! We were there today. A flyer advertised a large Christmas buffet, explicitly stating that there would be no à la carte dining! The buffet was so small that I initially thought there was a second room. I was quite shocked, as I had been expecting a proper Christmas buffet. I politely expressed my dissatisfaction at the counter and asked how much it cost per person. The answer was €29.90. After a brief discussion, the two servers told me that it was traditional Balkan Christmas food (there were meatballs, feta cheese, ciwapcici, chicken, pork, bread, tzatziki, potato salad, mixed salad, and potatoes). I was rudely told to please go and eat. When I looked up traditional Balkan Christmas dishes online, I found completely different things. I didn 't eat anything because I was simply disappointed. A while later, a waitress approached my cousin, asking what kind of people we were, where we came from, and how we thought we were behaving like that. After this outrageous behavior, we all got up to pay and leave. At the register, there was another argument, with one waitress being incredibly rude and completely out of control. Then came the real kicker: I was actually charged €29.90 for the meal. A family friend paid for it since I was already outside, and I just wanted to get out of this whole strange situation. When I found out, I went back inside and complained that they couldn 't possibly charge me €29.90 when I hadn 't eaten anything! A huge commotion ensued. The manager and the waitress were raging in front of us, saying they would call the police. When we replied, Yes, please, we 'd be happy to sort it out with the police, they threw us out, presumably because they knew perfectly well that it was wrong to simply deduct €30 from someone 's bill. As our group was still discussing the situation outside the restaurant, shocked and upset by what had happened, the waitress came out after about three minutes and just snorted in annoyance: Oh, you 're still here!! Then the argument escalated, culminating in her giving us the middle finger. We 've never experienced such service and disrespect; people like that shouldn 't be allowed to run a restaurant. Surely they can handle politely expressed criticism!

On Boxing Day, we were promised a grand Christmas buffet. Seventeen people were bitterly disappointed: little choice, carelessly presented, inconsistent taste,... read more On Boxing Day, we were promised a grand Christmas buffet. Seventeen people were bitterly disappointed: little choice, carelessly presented, inconsistent taste, and to top it all off, the service: extremely unfriendly, we were given the middle finger and threatened with the police. We were thrown out. €29 per person...what a waste of money. Unfortunately, I have to give it one star.

Unfortunately, I have to give one star; if possible, I 'd give it -10! We went there with our family (17 people on December 26th for the advertised grand Christ... read more Unfortunately, I have to give one star; if possible, I 'd give it -10! We went there with our family (17 people on December 26th for the advertised grand Christmas buffet. When one person in our group politely and reasonably asked if the small Balkan buffet (which contained nothing Christmassy! was supposed to be the advertised grand Christmas buffet, she was rudely dismissed, and the waitress immediately became stubborn and extremely bitchy. Our group member then refused to eat because she didn 't like the buffet. When we went to pay, another person in our group was verbally abused by the waitress in the worst possible way, with questions like, What kind of people are we? The waitress then demanded the €29.90 for the buffet from the person who hadn 't eaten with us, so we refused to pay. The situation then escalated dramatically. We were threatened with the police, which we would have welcomed, and ultimately we were thrown out of the restaurant. As we stood outside on the sidewalk for a moment, reflecting on what had happened, the owner and the aforementioned waitress came out, and the waitress remarked dismissively, Ohhh, are you still here?! And when I asked if they owned the sidewalk, she said, No, but that 's their entrance (which we weren 't even close to being in . Then the owner and the waitress left, and the waitress gave us the middle finger again, quite emphatically! I absolutely cannot recommend this place to anyone! The service is atrocious! Both the owner and the waitresses are completely incapable of accepting criticism and display utterly questionable behavior towards paying customers!

Simply unbelievable – awful! We ate there with our family on December 26th. The large Christmas buffet was nowhere to be found; instead, there was a small, meag... read more Simply unbelievable – awful! We ate there with our family on December 26th. The large Christmas buffet was nowhere to be found; instead, there was a small, meager Balkan buffet. When we pointed this out, the staff reacted with complete inability to accept criticism and were offended. The food was lukewarm, carelessly presented, some of it undercooked, and tasteless. There was only one side dish and no dessert. When paying, one member of our family was verbally attacked, asked what kind of people were we? and where did we come from? (because of the complaint). One person didn 't eat anything and was still expected to pay €30 for the meal. After an unpleasant argument, we were kicked out. The argument continued loudly on the street in front of the restaurant with the owner and the waitress. I 've never experienced anything like it – very disappointing!

We ate at the restaurant and didn't have a room. The menu is short and concise, which is good, but even with the limited selection, not everything was available... read more We ate at the restaurant and didn't have a room. The menu is short and concise, which is good, but even with the limited selection, not everything was available. We ordered a platter. The food tasted good and there was enough of it, but the meat content was minimal and the whole dish was very potato-heavy.