Subway - Orem

Placed an online order for pick up. We were told our order would be ready at 8:20pm. We arrived and a sign outside said “We’re closed”. We are completely lost a... read more Placed an online order for pick up. We were told our order would be ready at 8:20pm. We arrived and a sign outside said “We’re closed”. We are completely lost at what to do.

The food is decent, but the service is incredibly slow. The staff is friendly, but it takes a long time to get anything done. I've been here twice, and both tim... read more The food is decent, but the service is incredibly slow. The staff is friendly, but it takes a long time to get anything done. I've been here twice, and both times it took over an hour.

The staff was not up to par. They really need to hire individuals who can effectively manage the restaurant. read more The staff was not up to par. They really need to hire individuals who can effectively manage the restaurant.

I visited Subway for lunch and was disappointed with the service. The manager left a young employee to handle things on his own while they and another coworker... read more I visited Subway for lunch and was disappointed with the service. The manager left a young employee to handle things on his own while they and another coworker stayed in the back. When the young worker asked for assistance, nobody came to help. It's frustrating to see a restaurant putting all the responsibility on a high school kid.

The staff member working the day shift at the drive-thru really needs to improve their customer service skills. The professionalism was lacking, and I think I’l... read more The staff member working the day shift at the drive-thru really needs to improve their customer service skills. The professionalism was lacking, and I think I’ll choose a different location next time.