Jack's - Oneonta

Don't take the star rating too seriously. I'm not looking for a refund or compensation. I visited the drive-thru, which was backed up because of the lunch rush.... read more Don't take the star rating too seriously. I'm not looking for a refund or compensation. I visited the drive-thru, which was backed up because of the lunch rush. The burger was fine, and I appreciated that they honored my request to leave out the pickles. However, my drink was mostly ice, and the fries could have used more seasoning. I'm not requesting a remake; I just hope for some improvements. I really enjoy Jack's fries when they're well-seasoned, and I'd like to have more drink than ice.

I felt compelled to write a fantastic review for the breakfast team this Sunday morning. Just five minutes before breakfast ended, I called in, and Trisha answe... read more I felt compelled to write a fantastic review for the breakfast team this Sunday morning. Just five minutes before breakfast ended, I called in, and Trisha answered. My husband had a craving for cookies and sausage, and Trisha ensured she set some aside for me to pick up. The restaurant was lively and busy, yet all the employees were working incredibly hard. Trisha really stood out as she efficiently took orders, packaged fries, and helped customers alongside her committed team. It was a significant shift that morning, and they all did an outstanding job!

The staff was quite chatty and seemed to be socializing a lot, which slowed down the service. My drive-thru experience took much longer than I anticipated this... read more The staff was quite chatty and seemed to be socializing a lot, which slowed down the service. My drive-thru experience took much longer than I anticipated this time. I ordered a hamburger, pie, and a medium drink, and I ended up waiting over five minutes at the window after paying for my order. It seems like there might be some new team members working there.

On November 12, 2022, I encountered a long drive-thru line extending onto the street, so I decided to go inside instead. I waited in line for about 35 minutes—n... read more On November 12, 2022, I encountered a long drive-thru line extending onto the street, so I decided to go inside instead. I waited in line for about 35 minutes—no exaggeration. While waiting, I placed my order online and was able to get served ahead of those still in line. The customers ahead of me hadn’t even placed their orders by the time I finished. The man at the register, who had a noticeably large head, seemed a bit out of it—almost as if he was on something like Xanax.

We waited in line for 21 minutes, which was understandable since it was between breakfast and lunch. However, our food arrived cold, and the fries were greasy a... read more We waited in line for 21 minutes, which was understandable since it was between breakfast and lunch. However, our food arrived cold, and the fries were greasy and undercooked.