Menu - Panera Bread

I understand that staffing can be challenging in some places, but there are certain aspects of service that should never be overlooked, regardless of staffing l... read more I understand that staffing can be challenging in some places, but there are certain aspects of service that should never be overlooked, regardless of staffing levels. Clean silverware is one of those essentials. Unfortunately, on this occasion, the silverware we received was dirty, which was really disappointing. The food was decent, but that experience really took away from it.

I’m a regular at the Panera on 147th and West Maple. Recently, when I placed a to-go order, my wife wanted soup with a baguette. The cashier told me they were o... read more I’m a regular at the Panera on 147th and West Maple. Recently, when I placed a to-go order, my wife wanted soup with a baguette. The cashier told me they were out of baguettes and offered chips or an apple instead. I noticed two baguettes in the display case, but she explained those were for sale at $3.79 each, meaning I’d have to buy a whole one. I mentioned this to the young woman checking my order, who was not only very friendly but also kindly checked to see if they had any baguettes available. I believe her name was Paradise. Thanks to her, we were able to get a baguette for my wife’s soup. She truly made my wife’s day; it’s the little things that count! Paradise represents excellent service, and I wanted to take a moment to acknowledge how much she improved our experience. – Jeff