Kfc - Omaha

We recently visited KFC and were quite disappointed. The staff member at the entrance completely ignored us and showed no interest in helping. When we asked if... read more We recently visited KFC and were quite disappointed. The staff member at the entrance completely ignored us and showed no interest in helping. When we asked if we could eat in the lobby, she disregarded us again and walked away. Frustrated, we chose to leave. I wouldn’t recommend spending your time at a place with such poor service. This hasn’t been our first unpleasant experience at this location.

I arrived a little after noon to order lunch at KFC, only to be told that the employees hadn’t shown up yet and I couldn’t place an order, even though they’re s... read more I arrived a little after noon to order lunch at KFC, only to be told that the employees hadn’t shown up yet and I couldn’t place an order, even though they’re supposed to open at 10:30 am. I had to drive across town to another location, where I was finally able to order. After waiting 20 minutes in the parking lot for my food, I got home and discovered that two family-size sides were missing from the 12-piece family meal I paid over $40 for.

This KFC location has been dealing with staffing shortages for several months. The dining area often closes early, and there are rumors that the Long John Silve... read more This KFC location has been dealing with staffing shortages for several months. The dining area often closes early, and there are rumors that the Long John Silver's side might shut down completely. The employees present are clearly trying their best, but service tends to be slow, and many items from the menu are frequently unavailable.

I called this KFC location to confirm if they were open and their closing time on the Fourth of July. I was told they would be open until 9 pm. I arrived at 7 p... read more I called this KFC location to confirm if they were open and their closing time on the Fourth of July. I was told they would be open until 9 pm. I arrived at 7 pm and asked for a 16-piece meal, only to be laughed at and told they only had 7 pieces left and wouldn't be making any more. While I understand they were working on a holiday, it would have been courteous to inform me beforehand that they were running low on food.

Went to the drive thru and ordered. When we got to the window we had to wait at least 30 minutes at the window. One girl had a straw hanging out of her mouth sh... read more Went to the drive thru and ordered. When we got to the window we had to wait at least 30 minutes at the window. One girl had a straw hanging out of her mouth she was chewing on the whole time and just leaning against the wall. Not helping at all! Thegirl who was taking orders had zero personality and was just standing there the entire time as well. Neither one of the girlswere helping bag food or anything. The guy who was doing all the work was bagging the orders and cooking and doing it all byhimself. We saw him ask the 2 girls for their help but nope they stood there and didn?t help. I finally got my order and Ichecked it before driving away. I didn?t get my complete order. I sat at the window for 5 minutes and the girl didn?t even lookat the window to help me. I honked and let them know I was missing some of my order. The guy came over and asked what I wasmissing and he got it and then gave it to me. Got home to see we were missing the cookies and the food was cold and not fresh atall! I can see waiting for fresh food but what we got was not fresh! The guy deserves a break and some new help! So sad!