Cook Out - Olive Branch

New place for us, the food was very good but the ambient music was too loud to hear the order numbers being called out.

I ordered a Walking Taco. Came home to find a bug in the Doritos bag. I went back through the drive thru to take it back there, only for the manager to tell me I can’t get my money back and that I would have to call Corporate the next day. Then he told me to come in. I came in and no one came to the front counter to assist me. Very ghetto and nasty! ?

After my daughter and I received cold burgers w/burnt patties in drive-thru, we requested for fresh burgers. Now considering the wait time, I asked the manager (black guy on night shift) to just redo everything. That manager became very dismissive and inpatient. So much so, I just asked him for a refund..So unprofessional.

This has to be the worst food i’ve ever received. First i ordered nuggets and i took a bite out of two and both where cold in the middle. not even cooked all the way. second this wrap is literally hard. how are yall going to serve a hard tortilla. Whoever was at the window around 10:30pm 8/29/24 did the worst job ever. Not good customer service and whoever is making the food needs to get retrained. The worst food and service ever. Not to mention i ordered a lot and asked for ranch and the guy only gave me one.

The atmosphere seemed pleasant I didn't dine in so I can't say for sure on this, but the convenience of the hours of this location are great because it was 1:00 a.m. when I went and the food was delicious. For my first time eating there, very well done.