Fazoli's - Okolona

Deborah S. took our order this time around and we loved her! she was so sweet to us and communicative! thanks again!! read more Deborah S. took our order this time around and we loved her! she was so sweet to us and communicative! thanks again!!

Just went through the Drive thru an hour ago and ordered two twice baked spaghetti and meatballs. When I got home I noticed that I did not have any meat on my s... read more Just went through the Drive thru an hour ago and ordered two twice baked spaghetti and meatballs. When I got home I noticed that I did not have any meat on my spaghettis at all. I called the restaurant to let them know and only help a girl workers offered was for me to come back for the meatballs. I feel like she blantly could care less about my issue. I paid $40.00 for my food order and couldnt enjoy my meal. I live far out in Jtown area to ride back out preston hwy for some meatballs only. First last time visiting this location. I guess I see why the drive thru was empty upon my arrival. Reply to corporate: Well you suggested allowing you all to make it up to me..But no suggestions were provided with your response! -Alesha

Skimped me on my broccoli, when I asked for this to be corrected the female manager, while nice, did nothing except make me an extra broccoli. However Travis we... read more Skimped me on my broccoli, when I asked for this to be corrected the female manager, while nice, did nothing except make me an extra broccoli. However Travis went out of his way to make me happy with a couple cheese cakes. Thankyou Travis!

I have used the drive thru several times lately to order and receive my food. The lady that works during lunch time is always super sweet and helpful. The food... read more I have used the drive thru several times lately to order and receive my food. The lady that works during lunch time is always super sweet and helpful. The food is always extremely fresh and hot. The wait in the drive thru line is almost non-existent! Even with other people in line! This staff really seems to know what they are doing and the food is a good value.

The team at store 5009 was truly amazing! I had a large catering order that canceled last minute and this team came through in a desperate pinch. They were able... read more The team at store 5009 was truly amazing! I had a large catering order that canceled last minute and this team came through in a desperate pinch. They were able to provide a lunch my office appreciated and enjoyed very much! Thank you Debby, Travis, and Kevin!