Menu - Panera Bread

I visit this restaurant from time to time and always order the mac and cheese for dining in, and I've never encountered any issues. The staff is friendly and at... read more I visit this restaurant from time to time and always order the mac and cheese for dining in, and I've never encountered any issues. The staff is friendly and attentive. Usually, when I go for dinner, many of the bakery items are out of stock, but that's to be expected since they make everything fresh daily. If you're looking for baked goods, it's best to go earlier in the day. Occasionally, there are minor mistakes with orders, but the staff is always quick to assist and resolve any problems.

I try not to be too impatient with these places because since the pandemic, every place has been understaffed, and these people are overworked. However, today?s... read more I try not to be too impatient with these places because since the pandemic, every place has been understaffed, and these people are overworked. However, today?s visit was very unpleasant for me. I ordered a bagel from the kiosk, and then Went to wait at the designated place to pick up bakery items. One of the associates that worked there are if if I?ve been helped, and I told them that I had ordered on the kiosk and I was just waiting. I waited for a good 10 minutes for one bagel, while the people that ordered right before me, and people that ordered after me got their items right away. I didn?t move, nor did I complain, but I was ignored. Nobody checked again to see if I got my order. I went to the associate I spoke to before, I don?t know if she was a manager, I informed her that I needed to leave, and I requested a refund. She said that she would refund my money, and get my bagel. She also told me that if I ordered from the kiosk that I had to let someone know. I explained that I understood that they were busy but I had to go because I had to go to work. She refunded me like 1.95, which I don?t get because I ordered a bagel and it was almost 5 dollars. She then brought a bagel without the honey walnut cream cheese that I ordered as well. I informed her of that, and then she said ?Well you didn?t tell me that.? As if it was my fault! I didn?t say anything after she brought my cream cheese back, and I left with my dollar .95. I probably will never order from that store again. They need a new system on ordering. I go to a lot of other Panera?s and they have screens that will tell you what they are working on, and what is ready. This place desperately needs one of those.