Panera Bread - Menu

The cashiers were polite, and the supervisor appeared to be attentive and considerate towards the guests. Unfortunately, they had run out of flatbreads and were... read more The cashiers were polite, and the supervisor appeared to be attentive and considerate towards the guests. Unfortunately, they had run out of flatbreads and were not serving any of the pizzas—my son's favorite and the main reason we chose this restaurant. We only found this out after waiting in line for 20 minutes, and then we had to hold up the line even more while we figured out an alternative. Regarding the food pickup experience, my husband and two boys sat down while I waited for our food. I noticed that the kid's macaroni and cheese came with a side of bread that was small, broken in half, and overcooked. It looked far too crispy for a child to eat, so I pointed this out to the server. She turned away without responding, grabbed a bag with a single slice of bread, folded it, placed it on the dish, and curtly said, "That's the best I can do; we're all out." That was quite rude; she could have offered to substitute the side item or at least responded politely, especially since I had addressed her in a friendly manner. For these reasons, I am giving this place a lower rating. Customer service is crucial, and being prepared to handle busy periods can keep customers coming back instead of leaving regretting their choice when there are so many other restaurant options available in the plaza.

I absolutely love the flatbread pizza and the cheddar and broccoli soup. In fact, everything here is delicious! Be sure to try some of the desserts as well; you... read more I absolutely love the flatbread pizza and the cheddar and broccoli soup. In fact, everything here is delicious! Be sure to try some of the desserts as well; you'll want to keep coming back for more!