Arby's - Ocala

If I could give negative numbers, I would. This Arby's was the dirtiest and most poorly managed I have ever visited. Despite five people waiting in line, employ... read more If I could give negative numbers, I would. This Arby's was the dirtiest and most poorly managed I have ever visited. Despite five people waiting in line, employees found time to take smoke breaks. Customers were not served in the order they arrived, and the restaurant was clearly mismanaged.

The curly fries were deliciously hot, but the chicken bacon Swiss was not very warm. read more The curly fries were deliciously hot, but the chicken bacon Swiss was not very warm.

I really like the curly fries, when freshly (fried correctly) cooked! That's something most other restaurants small and large, chain restaurant or not can't see... read more I really like the curly fries, when freshly (fried correctly) cooked! That's something most other restaurants small and large, chain restaurant or not can't seemingly do correctly, and consistently do correctly, of my purchasing experiences, over the past dozen plus years. All the culinary technology and french fries are consistently undercooked, not cooked to a crispy texture, as they are suppose to be cooked.

Food was great, service excellent, we Arby's. read more Food was great, service excellent, we Arby's.

Customer service goes a long way. I want to give a shout out to Ivy for her warm smile, and very polite manners. She is the epitome of excellent customer servic... read more Customer service goes a long way. I want to give a shout out to Ivy for her warm smile, and very polite manners. She is the epitome of excellent customer service and deserves a raise! She took advantage of every moment to show gratitude and kindness.On top of that, this location is spacious, allowing truckers ample room to take a break and even plug in a laptop to watch a movie and check emails while eating. And speaking of eating, thos location actually made the best fish sandwich I have yet ever had at an Arby's, in addition to perfect crinkle cut fries not too crisp, perfect amount of salt, and fresh!My only criticism is that the dining room needed a cleaning pretty badly several tables had scraps of good on them, and many had trash underneath, with half the tables having their chairs out and ajar. It was not busy at all, and one or two of the other employees could have been out in the dining room cleaning, as it looked like it hadn't been touched since lunch time.Again, kudos should be given to Ivy for her customer service being on point, and even exceeding expectations!