Embers Holistic Cafe - NYACK

She issued us a welcome drink voucher while we waited for our dinner guest to arrive and I couldn’t believe the level of service provided by everyone at the hotel. We Will definately be returning. Thank you Sam!

This hotel is poorly managed to say the least. Lack of communication from the front desk. Under staffed. Upon check-in we requested to have our room made up each day and fresh towels. That didn’t happen. The first night we checked in the room temp couldn’t be controlled. We told the front desk about this they said they would send someone to check it out. Saturday morning we reported it again they said they were so sorry we will send someone to look at it. Saturday at five pm it still hadn’t been checked on. When we finally questioned what was happening we were told they couldn’t fix it and they would move us to another room. For the cost of the room for one night one would expect much better treatment. The second room we went to the shower head wasn’t even tight and water went everywhere. Doors barely close all the way from the patio. Mold in the showers. Tiles in the bathroom broken. Customer service is horrible. Nobody is accountable. We travel the world and this is by far one of the worst experiences we have had. Avoid the location at all cost until they get things figured out. Hyatt should be ashamed of themselves putting their name on this hotel.

Parties going on all night long. Pot smoke all over the hotel. I guess they don’t have enough help my son was in the restaurant for over 2 hrs I would not recommend this hotel. I did not like the bathroom set up seemed like there was no privacy

Wonderful property in the Hudson Valley. Decent rooms and a nice dining room. Highly recommend since it’s close to so much. Friendly staff with lots of local knowledge. We were there for three nights and rooms for us and our friends were comfortable with great showers and good linens. Strongly recommend

Great repurpose of an old warehouse. Cool design. Very friendly and accommodating staff. Beware of the destination fee which includes free parking, complimentary wifi, a complimentary cocktail worth $10.00 , coffee in the lobby, and local fruit (bananas and oranges). Too bad they charge for these complimentary items. Otherwise a nice hotel.