Big Mama's - Northumberland

The fries were tough, the kebab was revolting. It appeared undercooked and I won't be surprised if I don't get food poisoning tomorrow. The garlic bread was also tough and lacked flavor. I requested a deep-dish pizza but received a thin crust instead. The pizza appeared to have bite marks on the edge. Overall, it was a waste of money. I'm not sure how the ratings are so high and my rating was removed from Just Eat. I feel like I have been cheated.

I have visited this restaurant multiple times as it is close to my workplace. The food is consistently excellent, with perfectly cooked pizzas and deliciously grilled chicken. The staff is always friendly and engaging, and the restaurant is clean and well-maintained. I have no complaints about the service. I typically order takeout meals.

This is our go-to restaurant. We have been ordering from here for a couple of months now and have never had a bad experience.

The restaurant lacks proper food hygiene practices and the staff is unable to communicate in English. Their handling of raw and cooked meat on the grill was unsanitary. When I brought it up, they seemed confused until the manager had to intervene and explain in a language I didn't understand. No apology was given, which was quite rude. I recommend avoiding this place unless you want to risk getting sick.

Caution: I have had pizzas that were clearly made a long time ago and reheated, either for other orders or by mistake. The base was terribly dry and the toppings were like bullets. I would only recommend buying if you are at the restaurant and can watch them make the pizza fresh and in a hygienic manner. It seems they may be allergic to soap or water because they handle raw ingredients, cooked food, and money (sometimes scratching body parts) without considering cross contamination.