Potbelly - Northbrook

#18 - Fast Food - Northbrook, Sandwiches, Salad

Potbelly

Potbelly
4.1 / 5 (944 reviews)

Description

Potbelly has attracted a mixed bag of experiences among its patrons. While many appreciate its delicious and healthy sandwiches, friendly staff, and unique offerings like the chocolate Oreo milkshake, there are troubling reports of inconsistent service. Issues ranging from rude interactions and delayed orders to technical glitches with the ordering app have marred the visit for some customers. Despite the setbacks, there are notable instances of exceptional customer service that shine through, showcasing the potential for a rewarding dining experience. As Potbelly navigates these challenges, it remains beloved by many for its tasty options and vibrant atmosphere.

Last update: 17.01.2026 from: Helga

Feedback

★ 4.1 / 5 from 944 reviews
aida-schinner
01.09.2022

I normally love Potbelly, but I had the worst experience today with a female employee. My sandwich was not completely cut in half and when I asked for a plastic knife to cut it myself, she said they didn't have any. Another employee tried to help, but things escalated quickly with them yelling at me in front of other customers. I was almost brought to tears, it was the worst experience I have ever had. I am truly embarrassed and disappointed.

reyes-cronin
01.09.2022

This sandwich business is the best in town. originally was potbelly dandwich for so many, many years before the subway sandwich. potbelly is the original, this is the real, tasty, tasty in many healthy sandwich. potbelly is the best?

adelia-altenwerth
01.09.2022

Friendly staff and due to the mandate at the moment they enforce everyone to wear masks while not eating. Added the extra crispy bacon for me and the broccoli cheddar soup is always good with their cream soda! Good quick bite easy to find. Sometimes hard to park there.

helga-bechtelar
23.04.2023

My friend and I brought two cans of beans with us as we explored Chicago, taking pictures with everyone we met. When we went in for dinner, everyone was excited to pose with our beans. It was a fantastic experience, definitely a 10/10!

adelia-altenwerth
23.04.2023

Easily fast. We love our Potbelly sandwich.

FAQ

The restaurant also takes credit cards from the common providers for payment.

More information

Suggested nearby restaurants.