Dunkin' - North Providence

Being friendly is everything people must understand this get back into customer service

OMG!! This is my first time going to this dunkin I normally go to 259 putman pike location but everytime I go there they mess up my order or the coffee is burnt or they are rude and slow. So today I decided to try this one and WOW am I surprised they were so busy line to the road and I wasn’t even in the line for 5 mins they are so fast and both the lady taking my order and the one at the window was so fantastic and so nice. Everything from the coffee and sandwiches and donuts were fresh. I think I found my new dunkin!! I don’t mind driving 12 mins out of my way for fresh coffee and good customer service.

Walk in the love of this place clean great service great people stop from

This morning, I had just finished working a double shift at the hospital and all I wanted was a coffee and a quick bite to eat. However, the woman in the blue shirt at the drive-thru was extremely rude to me because my coworkers had forgotten to include something in my order. I politely tried to explain the situation to her, but instead of asking me to move forward so they could fix my order, she just shook her head and yelled at me as if I were a child. She then proceeded to gossip about me to the car behind me. I had never had a problem at this restaurant before, but after this experience, I will not be returning. It's disappointing to see how poorly customer service is handled, where has the idea of guest friendship gone?

The staff at this restaurant are wonderful, but unfortunately they are sometimes managed in a disorganized and unprofessional manner. The manager seems always angry, which is a strange contrast to the normally happy atmosphere of the restaurant. It is best not to criticize Ellen's coffee-making skills unless you are prepared for a confrontation. Despite these issues, the staff seem to swallow their pride and handle wrong orders gracefully. It seems like they may be unhappy with their job, but they still manage to provide good service. Overall, it is still a great place to dine.