Hardee's - North Chesterfield

I ordered from DoorDash. The jalapeno poppers were not bad but they gave me Buffalo Sauce instead of ranch. Also, the bread on my burger was not the advertised bread for the Frisco Angus Burger. I ordered this burger specifically for the sourdough bread that Hardees usually uses and it looks like they used white bread from the grocery store. I don't even think it's sourdough. I would not have ordered this if I knew this was what I was going to get. The chili dog wasn't bad but I didn't realize it came with mustard and I don't like mustard on my hot dog.

I visited here for breakfast today. I wasn 't going to say much about this location, but this is the second time in as many visits that I have been confronted with increasingly terrible service and unsanitary food service practices. The last time I visited this location, a young lady working there brought all of my condiments out in her shirt--literally. And she found this to be funny. Against my better judgement, I went there today for breakfast. I placed my order and let them know that I had a coupon. So the woman taking the order told me to drive around to the window. After doing so, I pulled the coupon sheet and proceeded to tear the coupon out to give it to the cashier. She gave me the total and I said once again that I have a coupon. In a most nasty way, she replied, You 're supposed to have your coupon ready when you get to the window. She was very short with me and her tone was extremely unfriendly, exemplary of poor customer service. I told her the obvious thing. I 'm driving so I can 't rip coupons out while doing so. Anyhow, I gave her the coupon and she gave me the new total. She handed me my drinks and I could see that her hands were dirty. Her fingernails were discolored, possibly from her hair dye or makeup. She also had dirt under her nails that could easily have been remedied with some hot water and soap. I had originally asked for six creams with my coffee. She only gave me four. When I asked for two additional creams, she said that I couldn 't get them because I have a small coffee. I asked for a manager. Because, honestly, her attitude was so negative, that I would have rather spoken with someone who was trained to deal with customers more positively. After asking the manager about the creams herself, she came back and handed me 3 additional creams. Then asked me to pull forward (as usual at this location). Before doing so, I asked for strawberry and grape jelly. Before I could even finish the sentence, this woman cut me off and spoke over me to tell me that they only have grape jelly. That was the last straw for me. I told her that I wanted my money back. I don 't believe in spending money where I am not welcomed or treated properly. The manager came and gave me my refund. While doing so, the nasty cashier was scratching her head. I pointed out to the manager that this woman was nasty to me and had dirty fingers. When she started scratching her head, I knew then where the residue under her nails came from. She quickly tucked her soiled fingers into her pockets. She continued working and was not forced to cleanse her dirty digits. It is no wonder that there are so many complaints about this location, the poor service and the substandard food. Time to get it together or close this place down. There are too many germs and viruses disrupting the sanctity of this community and threatening the health of the people to allow our friends in fast food work to cut corners on hygiene. If your head is itching, wash it. Don 't scratch your festering scalp in front of customers, then without washing, dip those contaminated fingers into the ice tray to fix drinks. No one wants to sample a hot coffee with a side of dematophytes. I will not return here as I have learned a $31 lesson.

Food is fine most of the time. If you're expecting polite or friendly service you had better look elsewhere. Drive through cashier is rude and not friendly at all. If you don't want to work in this industry then don't buy they shouldn't take it out on their customers. Store is very dated and in desperate need of an update.

Four stars for a Ghetto Hardee is probably the worst in the city of Richmond, where they always run from the main menu elements bad administration I guess

Great manager. Supposed, but still good, friendly service. Please help quickly eat restaurants and order them through their apps or kiosks.