Cold Stone Creamery - North Augusta

If you're going in for a regular visit, you likely won't experience an issue.I had a coupon dispute with the owner/franchisee. He was in fact the one my complaint was routed to, and I should have guessed as much given my background in corporate ethics. My concern is not so much the dispute but the way I was treated. When I asked to whom I was speaking, the question was ignored three times. I don't appreciate such dishonesty. He even went so far as to refer to himself in third person. He repeated his argument to me over and again, so I gave up. Simply let him know that his mindset in customer service was foreign and while he may think he's making gains he's losing business in the long run. We're used to better customer service in this community.I'm not the only customer with a negative experience. Join the All Things North Augusta page and search Cold Stone Creamery He is perceived as rude by the majority of members. Try the Pink Dipper, a local ice cream shop instead. Or, drive across the river to the Evans location.Another issue is how he treats his employees, who are mostly teens due to the minimum wage. He tends to fire them the same day with unrealistic expectations. We all remember our first teenage jobs. We were shy at first and take some time to learn. He does not allow them the time they need. He also conducts training unpaid and pays cash when he fires these teens to deny any record. That is illegal, but I must admit cunning.So, the choice is up to you. Certainly don't allow your teen to work here. Beware if you have a conflict.

It’s a shame how poorly the staff are treated. The NUMEROUS stories I have heard of the disrespect from the management turns me away from giving them business. Employees are important in running any type of business and they should be treated that way.

The worker Ariana at this restaurant was extremely helpful. I had never tried their ice cream before, and I ended up trying 5 different flavors. I would rate my experience 10/10.

I was not very impressed the first time I tried Cold Stone. It did not meet my expectations compared to other ice cream options, especially considering the price.

UPDATE: I appreciate your response. I visited another Cold Stone location and was able to redeem the coupon without any issues by showing them the email on my phone. Thank you and take care.