Wendy's - Norfolk
Wendy's
Description
Diners at this Wendy's have encountered a mixture of frustrating and uplifting experiences. Late-night patrons report long wait times for subpar meals, with undercooked items and incorrect orders frustrating customers seeking quality and efficiency. Several have faced rude staff interactions, particularly in the drive-thru, leaving them feeling undervalued. However, amidst these criticisms, some recent visitors have praised notable improvements in service and food quality, highlighting friendly staff and well-prepared meals. This contrasting feedback suggests inconsistency in customer experience, pointing to the need for management attention and a potential audit to enhance overall satisfaction.
Images
Feedback
It had opportunity to be great, but it was ok.
I arrived at the restaurant a bit late, just before 11 PM, which I understand is an inconvenient time. However, I waited over 10 minutes for a spicy dish rated a 9 on the menu, only to receive an undercooked chicken patty. I tried calling to address the issue, but no one picked up. I'm really not happy with my experience.
Every single time I go through the drive-thru, they never get my order right! What is wrong with people? It's really not that difficult. I ordered an apple pecan salad with extra dressing, but what did I receive? A salad with only one packet of dressing, no pecans, and no receipt. I had to get out of my car to ask for the pecans. I didn’t even bother to ask for the extra dressing because the manager looked at me as if I was troubling her just by requesting a packet of pecans.
One of the rudest drive thru I've encountered with. The female was yelling thru the mic without a reason. They had my order wrong but I can't prove it because they don't have receipts. I hope the higher up do an audit on this Wendy's. This is the worst out of all of them.
Need to fire the person who’s on night shift. I’m sitting here at the Wendy’s I got here at 11:15. I ordered online it’s now 11:43. If the person on night shift don’t want to work they shouldn’t have a job.
Menu
Signature Burgers
Big Bacon Classic Combo$9.8Popular Items
$8.6$3.4Combos
Ghost Pepper Ranch Chicken Sandwich Combo$10.0Wendy's Menu
Ghost Pepper Ranch Chicken Sandwich$6.7Breakfast Combos
Homestyle French Toast Sticks, 6 Pc Combo$6.2
