KFC - Norcross

#10 - Fast Food - Norcross, American, North American
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KFC

KFC
2.9 / 5 (931 reviews)

Description

KFC's Lilburn location evokes a mix of reactions, with some standout positives and glaring negatives. While the original chicken garners praise for its delicious flavor, many patrons have voiced concerns over food quality and safety, particularly regarding undercooked items and cleanliness practices. The drive-thru experience is noted for its friendly service, though complaints surface about long wait times and unavailability of popular menu items. Additionally, side dishes have come under fire for lacking freshness. Overall, while the potential for a satisfying meal exists, significant service and quality issues leave diners wary. Caution is advised for those considering a visit.

Last update: 15.04.2026 from: Afton

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★ 2.9 / 5 from 931 reviews
eric-harper-horse298
25.12.2023

Don?t bother coming here after 9 because they never have any food. Got there 30 minutes before close and they only had 3 pcs of chicken left. Very sad staff. This has happened multiple times. They only worried about getting off the clock on time it seems and not the customers.

eric-harper-tree5
25.12.2023

If I could give them less than one star I definitely would. I just went through the drive-through and received a pot pie in less than 30 seconds, that was great, But I can say I have never had the misfortune of eating a pot pie as crunchy and OLD as this one is. I called the KFC At least 30 times before someone answered and and responded that they could not hear me my phone is breaking up. I called back at least 30 more times to not even get an answer at all so obviouslythat was on purpose to get me off the phone. Just getting off work on a Sunday being a truck driver who?s worked seven days straight since last week I?m tired and hungry and just wanted a pot pie Not ratchet service or a pot pie that is notedible, I wouldn?t even trust that place to respond to this and offer a free meal?of what?Death?????????????????????????Gotta Do better

emmanuelle57
13.06.2025

WORST KFC EVER! Don't waste your time going here. They're ALWAYS out of something at this location. They're super slow, unprofessional and unorganized. Poor management. HORRIBLE. Wish i could give zero stars! Don't go here! Dont say i didn't warnyou! I'm really surprised they're still open! Horrible, Horrible, Horrible location. Such a waste of time going here. Smh.

doyle-afton
13.06.2025

I placed an online order but when I went to pick up the restaurant asked me to contact the customer support to cancel the pick order because the item was not available at their restaurant. I had to call the customer care after driving 20 mins to therestaurant to get my refund. Never going back to any KFC again. Pathetic system that wouldn't let the restaurant cancel theorder or not even have a system that would block us from ordering when the item is not available.

ettie88
13.06.2025

If I could give them less than one star I definitely would. I just went through the drive-through and received a pot pie in less than 30 seconds, that was great, But I can say I have never had the misfortune of eating a pot pie as crunchy and OLD as thisone is. I called the KFC At least 30 times before someone answered and and responded that they could not hear me my phone isbreaking up. I called back at least 30 more times to not even get an answer at all so obviously that was on purpose to get meoff the phone. Just getting off work on a Sunday being a truck driver who?s worked seven days straight since last week I?m tiredand hungry and just wanted a pot pie Not ratchet service or a pot pie that is not edible, I wouldn?t even trust that place torespond to this and offer a free meal?of what?Death?????????????????????????Gotta Do better

FAQ

There is a TV / screen on-site where sports are shown.

The place also accepts credit cards from the common providers for payment.

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