Krystal - Norcross
Krystal
Description
This restaurant has received a mix of reviews ranging from complaints about long wait times and subpar food quality to praise for excellent customer service and delicious food, especially the burgers. Some customers were unhappy about the long wait times in the drive-thru, while others appreciated the quick service they received late at night. Despite some negative comments about the food quality, there were also positive mentions of delicious breakfast bowls and friendly staff. Overall, experiences seem to vary depending on the specific location visited.
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Feedback
What a great morning. Drove all over looking for Krystal! Seriously since pre-covid, about 2 plus years ago, after most Krystals starting closing...and heard a rumor there was one store open in Lawrenceville. I was so happy I ordered 4 Scramblers andSunrisers all for me. The cashier and cooks were so elated when I told them finding this store after 3 years made my morning.It's definitely ranked as country comfort food for me. Grits Scrambler is the best. Going back there everytime I get a cravingfor Krystals. Thank you to kind cook supervisor lady and cashier working the orders and pickup window.
There?s a guy that works night shift named Saint, super nice guy. Great customer service. Spiritual. Told me God bless you, and hooked me up with a free drink. I?ll come back just to talk to him. God bless you bro ???????? Give that man a raise
I've always been a fan of Krystal, but my latest visit was quite disappointing. After a shopping trip, I stopped by the drive-thru in Lawrenceville, and when I got home, I found that the food wasn't cooked properly. The cheese was still cold, the buns were soggy, and the burgers were flattened and poorly packed in their boxes. I still have everything stored in my fridge; it’s such a letdown. I noticed cars were honking at the drive-thru, which should have been a warning sign. I ended up waiting at the window for 15 minutes, even though I had already paid. I've visited this location countless times; in fact, my mom was the one who opened it by taking the first dollar there. Unfortunately, it just doesn't feel the same anymore.
I know that Krystal's has been getting some bad reviews lately, and I completely understand why. However, not every location maintains the same level of quality. This particular one really stands out as being much better than the others. The food is made fresh to order, so you might have to wait a bit, but that just means it’s worth it. The quality of the food reminds me of Krystal's from years gone by. The staff here is friendly, and the burgers were absolutely fantastic! I highly recommend checking this place out, and it's great to see they’re back to their regular hours—open 24/7!
I absolutely love Krystal's! I'm really disappointed that they closed the one in Snellville. This location consistently serves fresh food, and you can really tell it's made to order. While their new fries are just okay, everything else on the menu is excellent, and the customer service is exceptional.
