Panera Bread - Niles

Manager Maya is great and very friendly, Joseph is a great worker, he is very friendly and very funny. He has great customer service and honeslty its one of the... read more Manager Maya is great and very friendly, Joseph is a great worker, he is very friendly and very funny. He has great customer service and honeslty its one of the reasons i always come to this location. He is always doing drive thru and they have a great sip club I say it's totally worth it.

Maya the manager at this location is extremely rude. There was confusion at drive thru about my pick up order. I can see her through window as I’m waiting and s... read more Maya the manager at this location is extremely rude. There was confusion at drive thru about my pick up order. I can see her through window as I’m waiting and she looks like she does not want to work completely ignored people at the drive thru and lies she did not see them or hear them because of her headset. If you’re working the drive thru, how do you not notice someone is there? Make no sense. She does not deserve to be a manager as she lacks professionalism. She denied me service initially, told me she will give me a “hard time” until she realized it was herself that was making the situation worse as cars behind me are waiting. Which is exactly what a manager should not do. Because she wanted to continue to yell the customers behind me were upset. She is a horrible example of a leader and should not be working in customer service role. I spent $45 just to be yelled at at by a lazy employee who purposely ignores, denies service, and waste peoples time but she’s so proud to tell them “I am the manager” when I did not ask who is the manager. Get her off her high horse. She needs to be fired as she is probably the reason why this location has so many complaints about staff rudeness and lack of kindliness, I love Panera but not this location. It’s terrible customer service

All I have to say is look at my “grilled” cheese. That is all. read more All I have to say is look at my “grilled” cheese. That is all.

The service was disappointing, and the food was either cold or inconsistent. I contacted corporate, but they were unhelpful as well. read more The service was disappointing, and the food was either cold or inconsistent. I contacted corporate, but they were unhelpful as well.

The system is malfunctioning, and the service is poor!!!! read more The system is malfunctioning, and the service is poor!!!!