Panda Express - Niles

Usually, we go to a different location in Wheeling, which is the best, but since we moved closer to this location, we decided to order from here. Unfortunately,... read more Usually, we go to a different location in Wheeling, which is the best, but since we moved closer to this location, we decided to order from here. Unfortunately, all four times we visited, something went wrong. For instance, the first time I ordered online in advance, and when I arrived to pick it up, they hadn’t even started preparing it, even though the order had gone through. The next time, they forgot the cookies. After that, I kindly asked if there were cookies in the bag because they were missing the last time, and one of the staff members rudely told the other to just give me more, even if they weren’t there. When I got home, there were only two cookies. If I hadn’t asked, again, there would have been none! I also asked for napkins, and they forgot those too. Most recently, we stopped by to order again, and they forgot to include soy sauce. It wasn’t a big deal; I just went back to get it. However, while eating, we discovered a long black hair at the bottom of the rice, which was really off-putting. I don’t know how it got there, especially since a very nice lady was packaging our food. In terms of taste, I’d give it a 5-star rating, but for service, it’s a 1-star experience.

Update: In the past few months, the service has improved. I decided to give them another chance. The only issue is with pickup orders—they’re never ready on tim... read more Update: In the past few months, the service has improved. I decided to give them another chance. The only issue is with pickup orders—they’re never ready on time, and I usually have to wait about 10 minutes. Aside from that, everything else is good. The staff is very friendly, and the food tastes great! Updated rating: 4 stars. We usually go to a different location in Wheeling, which is the best, but since we moved closer to this one, we’ve ordered here more often. However, I’ve noticed several problems this time around. First, I placed an online order in advance, but when I arrived, it wasn’t ready. The staff didn’t see the order, even though it went through. When I got home, I realized I was only given two cookies in total—no one offered more unless I asked. I also requested napkins, but none were provided. Most recently, just this week, we ordered again and forgot to include soy sauce. They brought it after I asked, but later while eating, we found a long black hair on the floor.

I visited the restaurant at 4pm and was disappointed to find that they were out of four menu items for the day. I decided to try the double orange chicken, whic... read more I visited the restaurant at 4pm and was disappointed to find that they were out of four menu items for the day. I decided to try the double orange chicken, which was tough and lacking in flavor. The beef dish I ordered came with poorly cut broccoli. I was surprised that this restaurant is able to stay in business with such subpar dishes.

Do NOT get the broccoli beef at this location. The broccoli is the main and the beef is just a garnish. Not even one piece of meat. Just all small pieces of mea... read more Do NOT get the broccoli beef at this location. The broccoli is the main and the beef is just a garnish. Not even one piece of meat. Just all small pieces of meat you get in a pan at the end. Not sure how the workers think it?s okay to give this food totheir customers and expect them to be happy.

I placed a pickup order online under my mom's name, Josephine, at 1:50 PM. If you decide to order through the drive-thru here, be sure to check your order befor... read more I placed a pickup order online under my mom's name, Josephine, at 1:50 PM. If you decide to order through the drive-thru here, be sure to check your order before leaving. I paid extra for a larger portion, but this is what I received for the broccoli and beef: just a tiny piece of beef, and the broccoli was so mushy that it felt like it had been sitting out for a long time—clearly past its prime. There was no crunch whatsoever. The same issue was present with the kung pao vegetables; they were overcooked and should have been discarded. I called to express my concerns, and they offered to replace my meal. However, I declined because I have no confidence it would come from a fresher batch. I've had issues with food freshness at this location in the past, and I think this experience has just confirmed that I won’t be returning. The person I spoke with on the phone was kind and offered a replacement, but I didn't see the point in accepting it. Why would I want another serving of soggy, unappetizing vegetables? She didn’t suggest remaking the dish, just providing another helping. I’ve noticed that the kung pao, mushroom chicken, and broccoli beef here often look expired. It seems that these dishes aren’t ordered frequently enough, allowing them to sit for too long without being tossed or remade. Each time I visit, the food has a different level of mushiness, clearly due to the long hold times. If you do decide to eat here, it’s best to stick to the more popular items, as that may reduce the chance of being served expired food.