Chipotle Mexican Grill - Niles

#2 - Mexican - Niles, Delivery, Delivery Services
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Chipotle Mexican Grill

Chipotle Mexican Grill
3.6 / 5 (1546 reviews)

Description

The contrast between two Chipotle locations couldn't be starker. One is marred by unclean dining areas, unhelpful staff, and mishandled orders, leaving customers frustrated and dissatisfied. In stark contrast, the other has emerged as a standout destination, where fresh ingredients, perfectly seasoned proteins, and courteous staff create a welcoming atmosphere. Patrons praise the timely completion of online orders and the thoroughness of the management in addressing customer needs. This latter location has quickly become a favorite, proving that quality service and attention to detail can transform a simple meal into a memorable dining experience.

Last update: 17.01.2026 from: Jacqui

Feedback

★ 3.6 / 5 from 1546 reviews
susie-q-horse676
10.05.2024

I was going to grab something to eat and sit down for a while. Needless to say I turned around and walked out. The area where the tables are were dirty. If the area I can see is dirty I wonder what it's like in the back.

etana-g
10.05.2024

If i could give this chipotle a zero I would. Not ONE of the five servers where nice whatsoever. Each had an attitude of their own, no eye contact and no respect. They also pour the food like it's coming out of their paychecks, so when you ask for more don't expect any. Would definitely not recommend this location for the sole propose of the poor costumer service.

cheryl-h-vine5278
10.05.2024

Always liked going here. Food always good and available even when I come on Saturday lunch. Workers generally polite. Leaving 1 star though due to the restroom I visited for first time. Not sure this is true of all Chipotle's, but here, the women and men share. It was hideous and gross looking across at a urinal filled with p*bic hair. I left and will never go back. I was tempted to take a photo, but no reason to disgust everyone else. I've completely lost my appetite for all Chipotle's until they get rid of gross shared bathrooms!

jacqui-z
10.05.2024

The food was quite disappointing. One of the servers was rude and seemed to have no understanding of allergies after the first two were mentioned, and communication among the staff was lacking. There was only one clean table in the whole place. Honestly, this was the worst Chipotle experience I've ever had. I'm really frustrated.

kevin-v-lawyer0
10.05.2024

So bad order online and went home and didn't put my chips and i went back to claim it and they where like no. They ripped me off on my money will never come to this location ever again. Bad management and if your missing something just know they wont give it to you. Spend your money on another location.

Menu

  • Drinks

    Mexsprite
    Mexsprite
    $4.1
    Tractor Rtd
    Tractor Rtd
    $4.2
    $3.9
  • Bowls

    Grain Freedom Bowl
    Grain Freedom Bowl

    Supergreens; Chicken; Tomatillo Red‐Chili Salsa; Fresh Tomato Salsa; Sour Cream; Cheese

    $10.9
  • Lifestyle Bowls

    Balanced Macros Bowl
    Balanced Macros Bowl

    Light Rice; Black Beans; Chicken; Fajita Veggies; Fresh Tomato Salsa; Guacamole; & Extra Romaine Lettuce 61g Carbs; 45g Protein; 33g Fat

    $14.3

FAQ

The joint offers the opportunity to view sporting events on a TV / screen.

The place also accepts credit cards from the common providers as a means of payment.

More information

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