Cold Stone Creamery - Niagara Falls

We went to the casino and thought that cold stone was here....it's gone! and no one knows why! and now the next cold stone is hundreds of miles away

Terrible! I was going to buy ice cream here and came across a heavy set dude and some middle aged woman. The man told me that the woman would serve me. They seemed like they did not want to work. The woman finally came over to me and she seemed either on drugs or not willing to serve me. The ice cream containers in the freezer display looked sloppy. I decided not to give them business and left that disgusting place place.

Horrible service. We had question about the ice cream. The guy behind the counter said yes to our queries. When we actually to order, girl said you ordered incorrectly. She went back, guy was aggitated even though we were politely talking. Girl created new order. She didn't make ice cream as it's supposed to be made. Cold stone has some high quality standard at other places.

Do not go to this cold stone. Go to the one twenty minutes away. I would give zero stars if I could. Worst customer service I've experienced at a cold stone. The toppings are stale. The staff is extremely rude. There was a huge line and the cashier talked to two different people for twenty minutes (both being coworkers). The mixing thing was broken and they didn't tell anyone until you got to the cashier. Ridiculous.

Officer in front would not let us in because we had a son with us. Page does not inform that Cold Stone its property of the casino and that they dont allow children to eat ice cream there.