Davio's Northern Italian Steakhouse

First of all, the only reason I am not giving this a zero star review is because the food was superb. Starting with the good; we ordered two appetizers, both of which were lovely (highly recommend the Philly Cheesesteak Roll and Calamari). Moving onto entres all of them were served hot and prepared correctly in accordance to our order, which unfortunately is a rarity these days. For desert we ordered the Strawberry Shortcake and Creme Brûlée Cheesecake which tastes as good as it sounds.After we finished desert is when things went south. Earlier in the meal I had thought I saw something run across the floor under our table and I was told it is nothing to worry about. Lo and behold the table next to us stood up and pointed saying there was a mouse. Sure enough, it was scurrying around the dining room floor. This is absolutely revolting. We told staff about it who did nothing at all. Our waiter sent over the manager to speak with us about it and made things worse.He voluntarily disclosed that “we have pest control here every day” something that is unacceptable especially as he said this has happened for the PAST 10 YEARS. Don’t worry though if everyday is not enough for the pest control to be there “every month they come and drill the walls because the mice burrow into them” EVERY MONTH! SERIOUSLY!How can a “fine dining” restaurant have a mice infestation for the past 10 years? Their answer is “the movie theatre next door attracts mice”.How is this not a health code violation? Why do you continue to operate a restaurant at this location? If I am paying upwards of $100 per person I expect better.Saving the best part for last when the manager came over we expected him to comp our deserts or at least something basic to make us feel validated and that he cared, but he offered that if we wanted to order another desert it would be on the house.Asking for the bill, I expected at least one item would be taken off. To my surprise NOTHING WAS!Never come to this restaurant unless you want a $500 bill with a side of mice droppings.I included a video of our furry friend below.

Fantastic restaurant with top notch food and staff. Always a pleasure to dine at Davio's! Dietary restrictions: Extensive Gluten Free menu available. They take this seriously and handle it WELL!

One of the best dinning experiences I've ever had. 10 out of 10! Worth every

The reason for the two stars is because of your management and host team. What a BIG disappointment.Everything was always great until they kept listing my reservations as no-shows (3x) in OpenTable even though I checked in with the host. OpenTable will penalize you each time you are listed as a show.I called management the three times they no showed me and they could have cared less, saying that they could not go back in time and correct the no show, I even went as far as asking for the GM and the manager who took the call might as well of hung up on me like I didn't even call.FIX what is broken with your host and management staff.

Lobster risotto was HOT and delicious. The asparagus was perfection. Loved the grated cheese on top.Husband said the Gingerbread crème brûlée was amazing. And the cannolis were so good!!!!Popovers were a novelty. The clam chowder is best left to Legal’s. If you like sweet wine, which I LOVE, get the Centorri moscato which was delicious!!!The service is phenomenal and my five year old daughter really appreciated our server’s two puppies pictures! We really loved our manager Norm who brought hospitality to the next level tonight!!!