Smoothie King - Newport

First time experience and probably last. Service was not the best at all. Employees that were talking to another employee horribly because they didn't know the register and continued the horrible talk afterwards. The service experience and atmosphere was not a good feel. I asked for a smoothie bowl, asked if it would travel well as I wanted to take it with my to my destination few minutes down the road. I barely got onto 471 and I noticed that I was half soupy already and so extremely full I couldn't not open it in my car. Had to pull over and drain off excess liquid. For the I paid and the service not a good first impression.

Went in for the first time. Place was very clean. Young lady, Julia, recommended a wonderful banana boat smoothie and suggested to add peanut butter. It was awesome. Will be back.

I came in friday afternoon to order smoothies for me and my kids. I felt extremely uncomfortable with two female employees who appeared to be touching each other in intimate areas such as the small of their backs while taking our order at the register and one was rubbing the other ones arm repeatedly and even went so far as to lay her chin on the cashiers shoulder after making a smoothie. I asked my older son to take the car keys and go wait outside with his siblings. There is no reason why workers should have their hands all over each other in those areas while making our drinks, nonetheless with small children present!

I wish I could give zero stars. Just had the worst experience and customer service experience at this location. I ordered two medium smoothies through the drive-thru and was asked to pull up into a parking spot. We proceeded to watch 4 multiple drink orders go out without receiving our order. After waiting 20 minutes, I went inside and the girl working there asked the person making the smoothies where our order was; the guy didn’t even know. It was clear our order had been lost and forgotten about. And then I had to explain why it wasn’t unreasonable for me to be asking for a refund. Overall not a great experience!!!

Backstory: I was in line in the drive thru and my car started smoking up. The staff here ran out to help me, make sure I was okay, and kindly got me my smoothie because of my bad day. The gracious acts of the workers here today made me almost tear up. When life is hard it is amazing when people are so compassionate, understanding, and offer help. I am writing this review because not only are your smoothies always great but the kindness of your crew at this location needs to be applauded.Thank you!!!