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Contribute FeedbackWhen visiting the local McDonald's, diners report a rollercoaster of experiences. While the menu offerings remain standard, customer service varies significantly. Many patrons faced order inaccuracies and poor communication, with cold meals and spoiled salad leading to dissatisfaction. Long wait times and missing items were common complaints, exacerbated by a lack of apologies from staff. However, some guests enjoyed their meals, praising cleanliness and friendly service, particularly from helpful employees who made amends for mistakes. Overall, the community seems to agree on one thing: improvement in management and service consistency is essential for a more pleasant dining experience.
Food is quite nice but seriously!! They never put the sauces in and they always charge you more than it says at the ordering screen! Please sort this out but the food is quite nice
I purchased a mayo chicken legend from this restaurant, but had to throw it in the bin because the salad was spoiled. It was absolutely disgusting. I also got some mayo chicken sandwiches and they hardly had any salad or mayo on them.
After my order was completely wrong going through the drive through I went in store yo get it replaced and I was seen my Emily who managed to correct my order with a few free items and an apology so at the end great service thanks Emily.
Ideal meeting place on a school night as my grandson lives in Newport and I live in Caerphilly. Spotless eating place with hygiene rating 5. Food ok also drinks of choice. Staff are pleasant but perhaps service a little slow.Good car park space, nice to sit outside in Summer and watch traffic. Just across the way from main Retail Park,very useful. We visit quite often. Thank you....
The usual McDonalds menu and restaurant set up. However I was delighted with my chicken wrap salad with balsamic vinegar and Diet Coke. All clean and tidy, well served, clean toilets and good internet access.
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