Pret - Newham

I visited the restaurant on Sunday at 3:30pm, but the sign said it was closed at the moment. When I asked when they would be opening again, the male staff membe... read more I visited the restaurant on Sunday at 3:30pm, but the sign said it was closed at the moment. When I asked when they would be opening again, the male staff member replied rudely that they were not sure. He seemed more interested in his paperwork than helping customers. When I asked why the restaurant was closed, he just said there were technical issues, without giving any further explanation. This is not the first time I have had a disappointing experience at the airside Pret. I decided to go to Nero in the main departure hall instead, where I always receive polite service. When I asked for the staff member's name, he refused to give it to me and even took off his badge, which I found very rude.

At 4pm, the Pret a Manger at London City Airport was closed. The service and management were disappointingly subpar, with many customers left waiting in the pic... read more At 4pm, the Pret a Manger at London City Airport was closed. The service and management were disappointingly subpar, with many customers left waiting in the pick-up area. This resulted in lost business for Pret a Manger.

The restaurant is small but offers a wide selection of food snacks for before you board your flight. The staff are friendly and efficient in keeping the place c... read more The restaurant is small but offers a wide selection of food snacks for before you board your flight. The staff are friendly and efficient in keeping the place clean. The seating is limited and close together, to the point where the person at the next table ended up joining our conversation. We made a new friend!

I am usually a regular and loyal customer of Pret A Manger, but my recent experiences at the 39 Coventry Street location have been quite disappointing. On my la... read more I am usually a regular and loyal customer of Pret A Manger, but my recent experiences at the 39 Coventry Street location have been quite disappointing. On my latest visit, I ordered a white Americano but was served a black Americano instead. When I pointed out the mistake, the staff member simply poured milk into the coffee, causing it to overflow. When I requested her to transfer some of the coffee into a new cup, she rudely refused. This lack of basic customer service is unacceptable, especially for a regular customer like myself. Additionally, on another recent visit, I was given an overfilled cup of coffee, which ended up spilling onto my white shirt. The staff at this location clearly need more training on both customer service and proper serving techniques. I hope the management takes note and makes the necessary improvements.

Bacon tomato croissant was burnt to the point where it was inedible , chocolate and hazelnut crossaint was anomic , dreadful when it comes to expect high expect... read more Bacon tomato croissant was burnt to the point where it was inedible , chocolate and hazelnut crossaint was anomic , dreadful when it comes to expect high expectations from prets