Reviews - The Fox, Excel
Reviews summary
Nestled near major hotels and the ExCel exhibition centre, this restaurant presents a mixed bag of experiences. While some patrons commend the friendly service and highlight the appealing dim sum and affordable prices, others lament poor food quality, uncleanliness, and subpar dining environments. The atmosphere is often described as inviting, but consistency in food preparation remains a concern. Despite atmospheric charm and some skilled staff members, guests have reported disappointing meals that detract from their overall experience. For those in the area, it may serve as a convenient option, yet many would suggest exploring nearby alternatives for a more satisfying dining experience.
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Reviews from various users
Last update : 07.07.2024
Pretty good Chinese restaurant. It would be a good place to go if you're at an event at Excel or staying in one of the nearby hotels. Just follow signs to the passport office and you'll find it (and possibly not find the passport office, which appears to be tucked away behind it).
Authentic dimsum ! The dimsum is definitely one of the best in east London. Always fresh and tasty. Staff are friendly. Decor is abit outdated but the food more than makes up for it. Free parking is a big thumbs up too. (Ps. Better than the near by Yi Ban)
STAFF ABSOLUTELY RUDE AND UNHELPFUL. AN ORIENTAL OLD LADY AND AN EASTERN EUROPEAN YOUNG GIRL. WE LEFT AFTER 5MINS OF SEATING. I WAS LOOKING FORWARD TO ENJOYING THE FOOD AND TO PAY GOOD MONEY BUT NOT FOR SUCH INSOLENCE. SORRY THIS IS THE FACT.
Not sure why they get an average rather low review. I had a good experience dining here, food came out fast and the taste is just above my expectation (coming from Indonesian Chinese here).
A very Large Cavernous hall acts as the main serving area which maybe is suitable during busy conferences dates at the adjacent Excel Exhibition Centre; but in normal days makes the place feel empty and lacking any atmosphere. Communication with the staff was difficult due to a complete lack of fluent English by any of the members. Somewhat overpriced at over £40 for a one person 2-course Lunch plus one glass of Chinese wine and an (obligatory, even for one person) pot of Tea.
Last update : 10.03.2024
We visited for the first time and really enjoyed it. The staff were very friendly and helpful. The food was delicious with great choices, including vegan options. The atmosphere was good and it was great value for money. We will definitely be visiting again next time we are in the area.
I paid £99 for a meal that was below average. My pizza, topped with caramelized onions and cheese, was only lukewarm. However, the server was very friendly. The quality of all the meals was subpar and the condition of the toilets was concerning and unsanitary, making me wonder if they were used by the staff.
To start, the beer was decent but pricey, as expected. I ordered a pizza which was good, but it took 30 minutes to arrive even though the restaurant was empty. The staff behind the bar were unhelpful - four of them just stood there looking clueless, barely acknowledging customers. You ask for a pint, they pour it, ring up the total, and walk away without any pleasantries. The tall black guy and the one with dreadlocks were particularly unfriendly, as was the man with bleached hair. This place is a typical overpriced London establishment with subpar service. I was at a business function and four people independently mentioned how terrible the staff were at The Fox. Additionally, the temperature inside is always cold - I've been coming here for 10 years during WTM and it's never warm during the day.
Particularly poor service on a busy lunchtime at the ExCel. Food took over an hour to arrive and elements had been forgotten entirely. Other than the manager, who was obviously trying their best to sort everything out, the remainder of the staff came across clueless. They had also run out of a number of drinks. I hear the chicken poppers are good though, when they arrive.
We were looking for somewhere to have a drink before heading back to hotel for dinner but we were made so welcome at the Fox by barman Benji that we decided to stayed for food and more drinks and we weren't disappointed Benji is a credit to this place and we look forward to visiting again next time we're in London
Last update : 04.05.2023
In 1. Night before the exhibition the fox was a bit calm, food was brought fast and very tasty In the night of the exhibition the pub was alive. We were still able to get a drink in good time, and the security people we use great and not excessively good people skills to unravel any drunkenness. Worth a visit.
I was at the Fox last week after the event on the XL and held a place for lunch and a few drinks. Was very happy about the quality of the foods that I liked a special mention of the person who served us (I think I was Violette). Extremely helpful and went and checked with the kitchen about what the food included because of a few diet requirements I have. Overall, I have really great place to eat and have a few drinks when you're close.
This pub has been a regular hunt for mine for years! Was not long back (because of Kovid), but decided to go a bit of lunch and drinks with friends this week. It had a complete renovation and looks amazing! The food was delicious, and the cocktails were divine. Was served by a really beautiful waitress called Violet. She was helpful, especially as we all always very drunk (and angry). Service and atmosphere were amazing. Very recommended!
This pub has been a regular hunt for mine for years! Was not long back (because of Kovid), but decided to go a bit of lunch and drinks with friends this week. It had a complete renovation and looks amazing! The food was delicious, and the cocktails were divine. Was served by a really beautiful waitress called Violet. She was helpful, especially as we all always very drunk (and annoying). Service and atmosphere were amazing. Very recommended!
I was at the Fox last week after the event on the XL and held a place for lunch and a few drinks. Was very happy about the quality of the foods that I liked a special mention of the person who served us (I think I was Violette). Extremely helpful and went and checked with the kitchen about what the food included because of a few diet requirements I have. Overall, I'm really great to eat and have a few drinks when you're close.



