Chipotle Mexican Grill - Feedback

#1 - Order Cafés Ithaca, #1 - Order Sushi Ithaca, Mexican

Reviews

Overall Total Score
3.3 out of 5
Good | 16340 reviews

What Ben E dislikes about Chipotle Mexican Grill:
I’ve ordered from this restaurant more than 50 times. Over the past two years, they’ve consistently filled my bowl only halfway, providing very little food. I would advise against ordering from here. I have numerous photos of my orders as evidence. It seems like the owner is just desperate for money at this point, which feels morally wrong. View all feedback.

Reviews from various websites

Restaurantji
1.4 ★ from 129 reviews
jakob-k-lawyer912
Jakob 01.05.2024 - 00:27

I waited an hour for my order while a crowd built up around me. It was a typical dinner rush, but it felt like no one knew what they were doing. There was a complete lack of urgency, and no one seemed to be taking the lead. I noticed several customers in the regular line waited over 10 minutes just to pay for their meals after placing their orders. Having worked in food service for many years, I found myself wanting to jump into the kitchen and take control, as it seemed like no one else was. The restaurant was not short-staffed; in fact, there appeared to be a full crew on hand. To top it off, they forgot to include the guacamole I had paid extra for. If I hadn't been on a business trip staying at a hotel, I would have gone to the store, bought all the ingredients, and made the same meal in less time than it took to get my order.

gina-sisk-1
Gina 01.05.2024 - 00:27

So April 14 was my first day going to chipotle we were there for a volleyball tournament at the college. As soon as I walked in I noticed there was lettuce leaves on tables crumbs on tables crumbs on the floor tables had not been cleaned every single table inside of the facility was filthy. Trash needed, be removed because all trash cans were overflowing onto surfaces at that the soda machine even had trash around it, because the trashcan has not been dump yet When I got up to make my order I noticed that there was dried on food everywhere, which could’ve been avoided if the workers wife as they go setting a potential for food poisoning I noticed the wall behind him by the grills were also dirty, not clean, but since my daughter is an average chipotle fan I was like I will not jump book by covered but oh my God I am a actual chef and I am never, and would never let my kitchen or facility look at this filthy. It was uncalled for obviously there was enough staff that somebody could’ve been out there taking out the trash refilling, the soda machine refilling all cups lids straws, and so forth and wiping down the tables. God knows what kind of actual bacteria was floating around on the table. Seeing people eat at the tables, actually made my stomach extremely nauseated because I was afraid that they would get Sick . I did not finish my food need to say I threw it away because it hit me that I don’t want food poison.

trader-joe-church4
Trader 01.05.2024 - 00:27

Terrible experience. They forgot multiple items from my order. The rice was undercooked, and the chicken was unappetizing. It took an eternity for everything to arrive. I wouldn't recommend coming here.

kristen-likel
Kristen 01.05.2024 - 00:27

I places an online order at 5:45 to be ready at 7. When I arrived at 7 they said they were a half hour behind and we had to wait A LOT longer than individuals standing in line to order.I am not sure if it is a location issue or a systemic chain issue.After reading reviews. This is not the first time this has happened.

zach-miller-bank4
Zach 01.05.2024 - 00:27

Waited very long to get to the front to be out of 3 things we wanted. Staff was very friendly

Last update: 01.05.2024
Doordash
4.2 ★ from 13400 reviews
zachary-p-weed07
ZACHARY 17.02.2024 - 18:39

The burrito arrived cold and contained no meat, cheese, or salsa—just dry rice, beans, and guacamole.

ben-e-store44
Ben 17.02.2024 - 18:39

I’ve ordered from this restaurant more than 50 times. Over the past two years, they’ve consistently filled my bowl only halfway, providing very little food. I would advise against ordering from here. I have numerous photos of my orders as evidence. It seems like the owner is just desperate for money at this point, which feels morally wrong.

chris-g-bank2579
Chris 17.02.2024 - 18:39

After waiting two weeks, they are still out of cheese. My burrito bowl was barely half full, and the chips had a large clump of soggy tortillas.

isabella-l-student78
Isabella 17.02.2024 - 18:39

Do not recommend Keithadilla, it was very dry

kay-l-firefighter643
Kay 17.02.2024 - 18:39

The queso wasnt too good, had a curd texture

Last update: 17.02.2024
Menu
4.0 ★ from 3 reviews
bahringer-garrison
Garrison 25.10.2022 - 17:06

I really appreciate the vegan options and the ability to customize dishes, but the waiting times and service at the Ithaca location are quite frustrating. Be prepared to wait over an hour without any updates on the status of mobile orders.

raleigh-kertzmann
Raleigh 17.04.2023 - 07:15

Great service and delicious burritos! I definitely recommend giving it a try. Just keep in mind that parking can be a bit challenging.

dasa-puskas
Dáša 17.04.2023 - 07:15

The staff is incredibly friendly and welcoming! The food is delicious, and we travel over an hour just to dine at this Chipotle because we love it!

Last update: 17.04.2023
Happycow
2.0 ★ from 1 reviews
aahsaan29
আহসান 17.06.2023 - 11:18

I really appreciate the vegan options and flexibility offered, but my experience at the Ithaca location was marred by long wait times and poor service. Be prepared for waits of over an hour without any updates on the status of your mobile order.

Last update: 17.06.2023
Facebook
3.6 ★ from 23 reviews
Foursquare
3.4 ★ from 83 reviews
Google
3.3 ★ from 893 reviews
Tripadvisor
3.4 ★ from 48 reviews
Int Restaurants
3.5 ★ from 1750 reviews
Menupix
3.0 ★ from 8 reviews
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4.0 ★ from 1 reviews
Menuwithprice
3.9 ★ from 1 reviews

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