The Brookside - Newfane

I’m sorry to say that our experience at this restaurant was disappointing from the start. Upon entering, we were ignored while trying to get seated, and the atm... read more I’m sorry to say that our experience at this restaurant was disappointing from the start. Upon entering, we were ignored while trying to get seated, and the atmosphere was reminiscent of a funeral home, which set a negative tone. Once we were finally seated, we found the menu limited to just salads and sandwiches. After waiting 10 minutes for our drinks with no service, we decided to leave abruptly. It’s clear that something has definitely changed here.

I had raved to my friends about how great the food is at this place, but unfortunately, their experience was disappointing. They sat at the bar for 20 minutes w... read more I had raved to my friends about how great the food is at this place, but unfortunately, their experience was disappointing. They sat at the bar for 20 minutes without being attended to, so they decided to leave. They've said they'll cross it off their bucket list. Service: 1/5.

**Dining Experience: Dinner** **Food:** ★★★★★ **Service:** ★★★★★ **Atmosphere:** ★★★★★ **Parking:** Ample parking available, with a free lot. This pla... read more **Dining Experience: Dinner** **Food:** ★★★★★ **Service:** ★★★★★ **Atmosphere:** ★★★★★ **Parking:** Ample parking available, with a free lot. This place offers an exceptional dining experience, with delicious food, outstanding service, and a wonderful atmosphere. Plus, there's plenty of free parking!

Normally we would give a great review, however our last visit where we took guests for lunch, a party of 8 to start with they only had 2 servers on which made i... read more Normally we would give a great review, however our last visit where we took guests for lunch, a party of 8 to start with they only had 2 servers on which made it difficult on them, as they had a party of 16 arriving Shortly after we arrived for our reservation. The waitress told us she wanted us to quickly place our orders before the large party arrived, understandable on her part but rushed for us... Our food came, but one of our guests who I might add is an experienced, talented, long time professional in food service himself, stated that the salad he ordered tasted and smelled off . The waitress took it back, as she should. The owner came out and stated that the guest must just must not have liked it! Not the case, he typically orders Greek salad many times at other restaurants and thoroughly enjoying them, no complaints. Even his wife said it smelled off . The owner stated, we cannot loose money, just because someone doesn 't like something. Did we want to take it home, the one who had the complaint had to leave before the rest us 7) Why would we the hosts, paying the $215.00 want to take something home and risk illness from something that tasted off??? One first time guest) commented What happened to the customer always being right? My Cobb salad was good accept the tomatoes were like they had sat in a bowl in a fridge and had gotten soft and watery, definitely not fresh cut. I let that slide, now I wish I hadn 't.They charged us anyway for his salad he couldn 't eat. Not good customer relations. By the way the guest who complained about the salad is a food service business owner himself, so understands and compensates if one of his customers has a complaint. We have frequented Brookside many times with numerous guests, in our party, but this has changed our opinion of suggesting Brookside for the future gatherings. Now they have lost more business than the cost of the salad ... unfortunately. Customer Satisfaction is of unmost importantace in a successful business.

Cozy, large patio, ample parking, good food and service. Cheap drinks $5-6 each beer and wine. Food: 4 Service: 4 Atmosphere: 4 read more Cozy, large patio, ample parking, good food and service. Cheap drinks $5-6 each beer and wine. Food: 4 Service: 4 Atmosphere: 4