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Contribute FeedbackThis once-popular restaurant has entered a downward spiral, offering a disappointing blend of poor service and an unfriendly atmosphere. Diners report long delays for food and rude staff, with many dishes arriving cold or poorly prepared. The ambiance, intended to be lively, has shifted to an overly quiet environment, stifling any enthusiastic cheering, especially during games. Furthermore, aggressive security staff have added to the discomfort, making guests feel unwelcome. Despite occasional praise for certain menu items, such as small plates and wings, the overall experience leaves much to be desired, leading many to vow never to return.
Food was rated highly on Tripadvisor but we got the chicken wings with Syrah’s and they were like eating sand on then rotten.Girl serving was lovely.
The bouncers here are absolutely awful! Spoke to me and my colleagues shockingly and made one of the people cry by giving insults. Extremely aggressive for a food bar. AVOID AT ALL COSTS
So issue one no cutlery given with starter. We then waited ages for our puddings. Went to ask the order was missed. Two people then asked for our order. 35 mins later they then came back to say it was missed again! We were then told we had 10 mins to finish our drinks and go....still no food! This whole experience took over 2.5 hours! The venue was freezing aswell and sat with coats on for entire duration. The manager did not even apologize. Worst service I've ever had!
The reviewer had a freezing experience at the hotel bar, despite visiting regularly over a 2-week period. The bar was never warm, even during breakfast. One night, the staff had to use an electric heater that barely made a difference. The female staff members were trying to stay warm around it, resembling a 90s handbag on the floor at a rave. The staff were friendly, but the temperature was extremely cold. The reviewer was surprised that the female staff were still wearing skimpy uniforms in such cold conditions. However, they were grateful to have somewhere to hang their coats. The reviewer even overheard a man joking about going outside and not returning, possibly referring to Captain Oates.
The service at this restaurant was extremely poor. We had to inquire about the missing starter, which came much later than the other two. Similarly, out of the four main dishes we ordered, the fifth arrived very late after we asked about it. The staff barely acknowledged the delays and were rude. The burger that eventually came was burnt in some places. Despite having traveled far and staying at the nearby hotel, the restaurant turned out to be a disappointment. We will not be returning. Additionally, the security guard was overly aggressive when asking for ID from my 18-year-old son, and was rude when we explained that his 17-year-old girlfriend was not drinking but did not have ID. Overall, it was not a pleasant experience.