Hawthorns Crowne Plaza Newcastle - Feedback

The service at this restaurant was dreadful. We waited ages for our food, and our drinks didn't come until after we had finished our starters. The staff seemed...

This was our third visit to the Crowne Plaza in the afternoon, and each time the service was awful. Could it be due to a lack of staff or poorly trained employe...

We had lunch at this restaurant. The food I ordered was good, although I found myself limited in choices due to the abundance of cheese options. That may be fin...

Efficient and friendly service. food quality and quantity good. very pleasant experience all around. would have been eating again. Thank you.

Lovely meal but the seat we were given was a little too close for comfort to other diners you could clearly hear each other’s conversations and really felt on t...

Delicious food. My only complaint is that it was served lukewarm. It may not bother others but I like my food hot. Other than that food was very tasty

Excellent service lovely ambience and the three courses we had were soo tasty and we loved it will be booking again soon compliments to the chef we'll done

The food was terrible. The afternoon tea seemed to have been sitting out all day, with hard sandwiches, extremely dry scones, and a disgusting cake. We were onl...

We ordered a bottle of wine, but received a different bottle without any explanation. When we asked about the discrepancy, we were informed that the wine we had...

The service was quick and friendly. The food was delicious and portions were generous. Overall, it was a very enjoyable experience. I would definitely return to...

Although food was good they are very disorganised with very slow service for drinks. I tried to ring them prior to our booking to confirm something I left 2 mes...

The food was nice but not as warm as it should have been so we had to bring it to the attention of the manager who was very apologetic and was very professional...

Very disappointing visit, we waited over 15 mins for our drinks to arrive and another 15 mins for the starter. The second drinks order was wrong. We did not hav...

Celebrated our anniversary at Hawthorns. Ambience very nice and relaxed as were the staff, who were very friendly and chatty. Food was very good, although I was...

Great customer service, amazing meals for the price and great place just to switch off after a hard days work. As was staying in the Crown Plaza which it is set...