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Contribute FeedbackThe restaurant in question has received mixed reviews from customers. While some have praised the food and the friendly staff, others have criticized the lack of organization and customer service. A particular incident where a disabled customer was openly humiliated by a server has sparked outrage. Complaints also include freezing seating areas, unresponsive staff, and inconvenient entrance situations. However, some customers have still enjoyed their meals and appreciated the cleanliness of the restaurant, suggesting that the overall experience can vary. Overall, the restaurant seems to have areas for improvement in terms of customer service and facilities.
Will visit again, food was hot and served quick, staff where very friendly and helpfull,even though it was busy was clean and my children loved the atmosphere
Couldn’t even sit in the place and eventually had to eat in McDonald’s it’s a disgrace! The food was really nice though but I couldn’t even use the refill drink machine with the cup I paid for. Just got given a bottle which I obviously can’t refill. Waste of money buying a drink
Gross and filthy. Avoid this place. It was not a busy day and the place was empty yet rubbish was piled up everywhere. No clean tables and the staff member spent the entire time I was there on his mobile phone. I intended to get lunch but had to stick to drink only as it was so gross in there.
My husband popped into Northumberland street Burger King for 2 whopper meals one he specifically asked for only onions on as I am dairy free , once he got home within a journey of 7 mins he opened the bag to find 2 identical whoppers both with salad and thick mayo , The top of the bun crumbled when he lifted it off to check the contents and chips were stone cold needless to say we won’t be going back , the receipt did have on one burger onions only so I suggest you employ people who can read or retrain staff as I would have been very ill if not checked contents
Absolutely shocking customer service!..asked where the toilets were to be rudely spoke too by staff member stating for customer only when I said I was a customer she asked what table I was sat at!,...my partner was waiting for order in the queue so didn 't have 1 , so she asked if we had been served! ...then had to wait for someone to open the toilet door as locked with key!..actually thought about peeing on the floor infront of them! ..the burger was dry as sticks and freezing cold!!.....Best thing about the place was leaving!
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