Otto - Newburyport

This Newburyport location is reliably unreliable and they will do nothing to make things right with the customer when they make costly mistakes. Their pizzas cost about $26 and it’s a coin flip as to whether you’ll actually receive what you ordered when you ordered it. You can expect any combination of burned pizzas, being given the wrong pizza, forgotten toppings, a lack of toppings, or making you wait far beyond the time promised for your order. The corporate office doesn’t care either. I’ve contacted them. Imagine planning your family order ahead of the rush. You show up a few minutes after you receive the text that your order is ready for pickup. You have your hungry toddler in hand to to arrive and get dinner, as you specifically planned. The guy at the counter, Diego, says “5 more minutes. He’s cutting your pizza up right now.” 45 minutes later… after the text telling you your order is ready… you ask for your refund because you need to have dinner ready for your family. He ignores your request and he says again, “5 more minutes. He’s cutting your pizza up right now.” You ask for your refund again and he hands you two cold pizzas and a sloppy topping fresh pizza. Once again, I contacted Otto’s corporate office for help in making this right and was completely ignored. There are plenty of capable pizza places in our town and I will never order from this location again. They get 1 star because the company has a solid rewards program.See below for the cookie cutter response you should expect, if you ever have an issue with Otto’s. They take your complaint and file it in their electronic trash. Zero customer engagement. Otto’s franchise is broken.

Honestly great pizza. But the suck level here in Newburyport has just reached too high. 2 hours tonight to bring one small and one large pizza. The large cane ice cold. The small didn’t come at all. Not the first time. So many places to order. Skip this

Why would you accept online orders on Christmas when you know yall ain’t open? Thanks for wasting my

Got the worst pizza in NewburyportCardboard and cold -quality was so badCouldn’t even chew itWe are frequent customersTold them right away- their staff said“Oh well hope you have a better weekend”Manager could care less. They are cockyCocky in business gets you no whereTheir big response is “yea we missed the mark” cocky !!!!!!!!!!!!Will def spread the word ….Many angry folks in line due to the fact the staff was just rude to others !!!rude people!!!!Lost our businessWhat a waste of money as it’s in the trash!!

I tried ordering a Cobb salad online but app was not cooperating so I called it in and was told 30 minutes. I showed up after 30, gave my name and order and they pointed me to a case where premade Cobb salads were in abundance! I asked why they quoted me 30 minutes but did not get an answer. I will know better if I order one again.