New Hwong Kok Dim Sum Bbq - Newark

Pushy. They try to get you to buy more than what you intend to. Penny wise pound foolish.

Very dishonest and cunning Chinese, I bought a roast duck and went back to open it missing a leg and a wing. It is estimated that they can have an extra plate of rice in this way. This is really evil. I've heard people say it, I don't believe it, but now I do.

Terrible place with long line and rude employees. Allow people to cut in front of others. Just

Disappointing experience — Poor service, and mediocre foodI had the unfortunate experience of visiting New Hwong Kok yesterday, and I must say that I feel utterly deceived by their Chinese name, as it is the same as the famous Good Mong Kok Bakery.” Unfortunately, the service and food at this establishment were far from satisfactory.Upon perusing the menu, I was particularly interested in trying the dried fish and peanut congee, which was clearly listed. However, the cashier lady responded in a condescending manner, informing me that they only served one type of congee—century egg and pork congee—which wasn 't even mentioned on the menu. Disappointed and unwilling to eat century eggs, I decided to explore other options.I settled for an egg tart and the sticky rice in lotus leaf (Lo Mai Gai). It was less than $10, and I was prepared to pay for it using my credit card. However, my plans took an unexpected turn when the lady at the counter informed me that they had a minimum charge of $10 for credit card payments. This policy was not clearly stated anywhere in the establishment, leaving me feeling frustrated and inconvenienced.Reluctantly, I decided to add half portion of the soy sauce chicken to meet the minimum charge requirement, which costed me another $12.When I inquired about getting some minced ginger to complement the chicken, I was astounded by the response. The lady gave me one which is kind of small portion for half a chicken, so I politely asked if I could get another one. Then she curtly informed me that I would be charged an additional $0.50 for an extra serving, despite the fact that I had just spent $20+ and she’s well aware that I don’t have any cash with me. It was disheartening to see such a lack of flexibility and understanding when I could have just canceled the order instead of making extra purchase.Finally, I arrived home and eagerly tried the soy sauce chicken, only to be met with immense disappointment. It was the most overcooked and dried-out chicken I have ever encountered in the SF Bay Area. The quality fell far short of expectations and left me wondering why I even bothered to spend my time and money at New Hwong Kok. In conclusion, my first visit to New Hwong Kok was an unpleasant experience marred by poor service, mediocre food, and an unmentioned credit card policy. I would not recommend this establishment to anyone seeking authentic Chinese cuisine or a pleasant shopping(dining) experience. It is clear that they have much room for improvement in terms of both their menu offerings, transparency regarding their payment policies and customer service!

Disappointing experience — Poor service, and mediocre foodI had the unfortunate experience of visiting New Hwong Kok yesterday, and I must say that I feel utterly deceived by their Chinese name, as it is the same as the famous Good Mong Kok Bakery.” Unfortunately, the service and food at this establishment were far from satisfactory.Upon perusing the menu, I was particularly interested in trying the dried fish and peanut congee, which was clearly listed. However, the cashier lady responded in a condescending manner, informing me that they only served one type of congee—century egg and pork congee—which wasn 't even mentioned on the menu. Disappointed and unwilling to eat century eggs, I decided to explore other options.I settled for an egg tart and the sticky rice in lotus leaf (Lo Mai Gai). It was less than $10, and I was prepared to pay for it using my credit card. However, my plans took an unexpected turn when the lady at the counter informed me that they had a minimum charge of $10 for credit card payments. This policy was not clearly stated anywhere in the establishment, leaving me feeling frustrated and inconvenienced.Reluctantly, I decided to add half portion of the soy sauce chicken to meet the minimum charge requirement, which costed me another $12.When I inquired about getting some minced ginger to complement the chicken, I was astounded by the response. The lady gave me one which is kind of small portion for half a chicken, so I politely asked if I could get another one. Then she curtly informed me that I would be charged an additional $0.50 for an extra serving, despite the fact that I had just spent $20+ and she’s well aware that I don’t have any cash with me. It was disheartening to see such a lack of flexibility and understanding when I could have just canceled the order instead of making extra purchase.Finally, I arrived home and eagerly tried the soy sauce chicken, only to be met with immense disappointment. It was the most overcooked and dried-out chicken I have ever encountered in the SF Bay Area. The quality fell far short of expectations and left me wondering why I even bothered to spend my time and money at New Hwong Kok. In conclusion, my first visit to New Hwong Kok was an unpleasant experience marred by poor service, mediocre food, and an unmentioned credit card policy. I would not recommend this establishment to anyone seeking authentic Chinese cuisine or a pleasant shopping(dining) experience. It is clear that they have much room for improvement in terms of both their menu offerings, transparency regarding their payment policies and customer service!